IT Infrastructure Engineer

Key Responsibilities:

• Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms (Salesforce, Freshservice, NinjaOne), and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.
• Offer third-level support for various endpoints and peripherals, such as printers, iPads, and iPhones.
• Provide third-level support for high-usage infrastructure components, including Zoom Rooms and Verkada Access Control systems.
• Implement automation for 100% of IT services to ensure minimal user disruption, aiming for a future where remote and silent deployment, configuration, and troubleshooting are seamlessly conducted without direct device manipulation.
• Apply ITIL v3+ service operations concepts and best practices.

Job Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts.
• Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.
• Proficiency in IT shell scripting, such as Batch and PowerShell.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work both independently and within a team environment.
• Relevant certifications in Windows 11 endpoint management, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert strongly preferred.

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop.  The Associate must occasionally lift and/or move up to 25 pounds. Evening or weekend work may be necessary to meet deadlines.

This description outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties.

Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

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