Be an Early Applicant
The Role
As an IT Infrastructure Analytics Specialist, you will develop and maintain dashboards, gather reporting requirements, present data insights, and support ITIL processes to ensure operational excellence.
Summary Generated by Built In
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of role
We are seeking an IT Infrastructure Analytics Specialist to join our Infrastructure and Cloud Operations team. This is primarily a dashboard development, maintenance and stakeholder two-way communication role, with focus on adhering to SLA´s that drive operational excellence.
You will build dashboards (Power BI or Python), gather requirements from stakeholders, present insights to leadership, work with the teams to get issues fixed with urgence and support ITIL-based service management processes
Roles & Responsibilities
- Dashboard Development & Reporting
- Build and maintain dashboards using Power BI or code-based tools (Python ,PHP)
- Use AI tools (Copilot, Claude Code) to accelerate dashboard development and data analysis
- Create executive KPI reports and operational summaries (daily/weekly/monthly)
- Ensure data accuracy and optimize dashboard performance
- Gather and document complex reporting requirements from business stakeholders
- Present data insights and recommendations to technical teams and senior leadership
- Conduct requirement workshops and feedback sessions
- Create user guides and training materials for dashboards
- Drive changes and adherence
- Monitor infrastructure metrics: MTTA, MTTR, SLA/OLA adherence, ticket trends
- Identify anomalies and patterns in infrastructure performance
- Follow-up on metrics and work with teams to adhere to good inter- tight SLAs.
- Correlate incidents with changes and deployments
- Apply ITIL processes (Incident, Problem, Change Management)
- Track and report on service delivery metrics
- Support continuous service improvement initiatives
- Ensure accuracy of data from monitoring tools and ITSM platforms
- Document metric definitions and calculation methods
Stakeholder Communication
Infrastructure Analytics
ITIL Service Management
Data Quality
Required Skillsets
- Dashboard & Reporting Skills (Primary)
- Power BI (data modeling, DAX, Power Query) OR Python/PHP for dashboard development
- Excel (pivot tables, charts, data analysis)
- AI tools experience (Copilot, Claude AI) for code generation and analysis
- Communication Skills (Critical)
- Excellent English communication (written and verbal)
- Ability to explain technical concepts to non-technical audiences
- Strong presentation skills for senior leadership
- Stakeholder management and requirement gathering experience
- This requires good interpersonal communication skills, conflict resolution and negotiation skills
- ITIL Foundation
- ITIL v3/v4 certification or demonstrable knowledge
- Understanding of Incident, Problem, Change Management processes
- Familiarity with ITSM tools (ServiceNow, Jira Service Management)
- Knowledge of SLA/OLA and service metrics
- Infrastructure & Cloud Basics
- Familiarity with cloud platforms (especially AWS)
- Understanding of infrastructure monitoring concepts
- Knowledge of alerts, logs, metrics, and availability concepts
- Other Skills
- Strong analytical and problem-solving abilities
- Attention to detail and data accuracy
- Self-motivated and able to manage multiple priorities
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Top Skills
Ai Tools (Copilot
Claude Ai)
Excel
Itil
PHP
Power BI
Python
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide.
From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey.
Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data.
For more information, please visit www.keyloop.com
