Job Summary
As our IT I&O Engineer, you’ll be monitoring and maintaining our organisation’s computer systems and networks, migrating/decommissioning company systems and installing new systems to deadlines, training users on systems and assisting other departments with technical sales/support queries. The role also involves a mix of 2nd/3rd line support and Project delivery.
Responsibilities
- Building and maintaining valuable relationships with colleagues and departments.
- Responding to I.T support requests via our Service Desk
- Ensuring support activity aligns with ‘Shift Left’ principle where possible.
- Responsible for the resolution of 2nd and 3rd line request on our Service Desk.
- Identifying underlying problems attributed to incidents and resolving the underlying cause.
- Deploying, Supporting, Management and troubleshooting or all I&O systems and services.
- Lead or provide Technical leadership on Business Projects.
- Coordinate with I&O Technicians for fixes and improvements to systems or workflows.
- Backup and Restore testing.
- MS Office application management
- MS Exchange system management
- Supporting branch office equipment remotely
- Planning and leading migrations and deployments.
- Decommissioning of infrastructure
- End user and I&O Colleague training on new systems
- Maintaining documentation and guides for both I&O colleagues and Staff.
- Managing the Asset register, CMDB.
- Maintaining and responding to the PRTG alerting system.
- The job holder is expected to understand and work according to the requirements of the Techbuyer Quality Management System
Required Skills or Training
- CompTIA N+ or demonstrable experience.
- Solid understanding for Windows Server , Active Directory, Group Policy.
- Solid understanding of 365, Entra and Azure.
- MD102, MS102, AZ800 and AZ801 or demonstrable experience.
- Experience of multi-site infrastructure desirable
- Knowledge of MFA/2FA solutions
- Excellent listening and questioning skills
Top Skills
What We Do
Techbuyer is a global leader in the buying, refurbishing and selling of data centre equipment, including servers, memory and storage. Our services cover every stage of IT decision making, including procurement, maintenance and disposal, through our accredited IT Asset Disposition (ITAD) service.
Techbuyer provides servers, storage and networking equipment, laptops, desktops and their components from over 150 brands including HPE, Dell and IBM. We can support your entire IT life cycle by refurbishing, upgrading, replacing or repairing your devices.
We focus on providing the best solution across all metrics for our customers – price, reliability, performance and sustainability.
Techbuyer is a Crown Commercial Service (CCS) approved supplier for the Technology Products and Associated Services 2 (TePAS2) [RM6098] Framework. This means that we can supply unique solutions for public sector to help them meet their sustainability goals, as well as to advance their IT infrastructure.
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