IT Hub Transition & Hypercare Coordinator - SAP S/4HANA

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in White Plains, NY.

What’s the role?

As a SAP S/4 HANA Transition & HyperCare Coordinator, you get to work with an astonishing team that plays a vital role in Carl Zeiss Inc. Show case your skills and experience with process enhancement in orchestrating the transition from project phase to operational status within the SAP S/4 HANA environment, the role is responsible for managing the transition from legacy systems to the new SAP solutions whilst ensuring smooth post implementation support during the HyperCare phase. This role encompasses planning and executing transition strategies, ensuring operational readiness, and providing support during the HyperCare phase to address post-go-live issues. The position will play a pivotal role in overseeing all transition activities, managing risks, and providing immediate support to address issues that arise after the SAP system goes live. The coordinator is a key liaison between project teams, IT, and operational departments, facilitating a smooth transfer of systems, processes, and knowledge while ensuring minimal disruption to business continuity. This strategic position requires a blend of project management skills, technical knowledge, and the ability to anticipate and mitigate transition-related challenges.

Sound Interesting?

Here’s what you’ll do:

• Enforce and refine methodologies and best practices outlined in the deployment handbook to ensure consistency and quality across all transition phases.
• Supervise the transition of systems, processes, and knowledge from the project team to the operational team, ensuring operational readiness and alignment for post-go-live activities.
• Collaborate with Global and Hubs: Collaborate with global and hub teams to ensure a smooth transfer of systems, processes and knowledge, providing support during post go live phases. Ensure that all relevant stakeholders are informed and engaged throughout the transition process.
• Ensure comprehensive documentation and alignment with the operational (run) organization to facilitate a smooth handover and continuous operation post-go-live.
• Oversee the creation and maintenance of detailed documentation for all systems and processes. Conduct regular reviews of documentation to ensure accuracy and completeness.
• Lead the provision of hypercare support after local go-live to address any operational issues promptly, ensuring minimal disruption to business operations and providing immediate assistance and troubleshooting.
• Monitor system performance and user feedback during the hypercare period to identify and resolve issues swiftly.
• Implement continuous monitoring of system performance, gather user feedback, and manage the issue resolution process to maintain system integrity and functionality.
• Provide strategic and methodological guidance to the deployment team and IT Project Manager during the roll-in project, focusing on risk mitigation and seamless transitions.
• Collaborate with the IT PMO to identify potential risks and develop mitigation strategies whilst offering expert advice for system deployment and transition.

Do you qualify?

• Minimum of 5 years’ experience.
• Proven experience in managing transitions to operations and hypercare.
• Strong project management skills, with a track record of successfully managing IT cross-functional teams.
• Knowledge of support and issue resolution processes.

Nice to Haves:

• Experience in SAP S/4 HANA roll-ins.
• Experience in managing transitions to operations and hypercare.
• Strong project management skills, with a track record of successfully managing IT cross-functional teams.
• Knowledge of support and issue resolution processes.
• Experience in guiding teams through complex transitions and critical support phases.
• Good organizational and communication skills.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay 
• The list goes on! 

The annual pay range for this position is $120,000 – $140,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Maria Khalil

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).