Terms: Full-Time, On-Site
Summary:
Help Desk Support personnel serve as the first point of contact for IT-related issues within each company. They assist end-users with troubleshooting hardware, software, and network problems.
Key Responsibilities:
Respond to user requests and incidents via ticketing systems, phone, or in person.
Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
Assist with software installation, updates, and licensing.
Escalate unresolved issues to appropriate technical teams.
Maintain detailed documentation of incidents and solutions.
Qualifications:
Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent.
1-2 years of experience in technical support or a similar role.
Familiarity with Windows/Mac OS, Microsoft Office, and basic networking.
Certifications:
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation
Skills Required
- Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent
- 1-2 years of experience in technical support or similar role
- Familiarity with Windows and macOS
- Proficiency with Microsoft Office
- Basic networking knowledge
- Experience using ticketing systems and troubleshooting hardware, software, and peripherals
- CompTIA A+ certification
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
What We Do
Egyptian Service Card (ESC) provides digital payment solutions and unified services cards in Egypt. The company enables digital payments through point-of-sale machines and ATM cash withdrawals, focusing on driving digital transformation and expanding e-payment infrastructure in the region through strategic partnerships, such as with Network International.
