IT Helpdesk

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

We are seeking a proactive and customer-focused IT Helpdesk Associate to join our team. The ideal candidate will provide technical support and assistance to end-users, ensuring the smooth operation of computer systems, software, and hardware. Responsibilities include troubleshooting issues, resolving technical problems, and escalating complex cases to higher-level support. Strong communication skills and a solid understanding of IT systems are essential.

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, or in-person.

• Diagnose and resolve hardware, software, and network issues.

• Document and track issues using a ticketing system.

• Assist with the setup and configuration of computer systems and applications.

• Collaborate with other IT team members to resolve complex issues.

Qualifications:

• Proven experience in a helpdesk or technical support role.

• Strong knowledge of computer systems, networks, and software applications.

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.