Description
Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly.
This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.
Requirements
Some of your responsibilities will include:
- Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
- Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
- Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
- Researching technical issues and helping identify solutions.
- Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
- Identifying opportunities to improve processes and use technology more efficiently.
- Experience and demonstrated skill using WordPress Elementor strongly preferred.
- Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
- Minimum of one year of relevant IT or technical support experience preferred.
- IT certifications are preferred but not required.
- A willingness to learn and grow through hands-on experience with users, software, and hardware.
- Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
- Availability for occasional after-hours support, as needed.
- Strong problem-solving, communication, organizational, and time-management skills.
If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!
Skills Required
- Experience and demonstrated skill using WordPress Elementor
- Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets
- Minimum of one year of relevant IT or technical support experience
- IT certifications
- Willingness to learn and grow through hands-on experience with users, software, and hardware
- Reliable personal transportation to support all Pine Haven campuses
- Availability for occasional after-hours support as needed
- Strong problem-solving, communication, organizational, and time-management skills
What We Do
Pine Haven Christian Communities provides Christ-centered care and housing for older adults, offering services such as assisted living, memory care, skilled nursing, and independent living.
