IT Helpdesk Support

Title:

IT Helpdesk Support

Job Description:

We are seeking a dedicated and detail-oriented IT Helpdesk Specialist to join our team Critical Infrastructure and Protection (CIP) Operating Unit.  CIP provides expertise in the design, installation, and maintenance of Electronic Security Systems (ESS) and Utilities/Control Systems for the DoD, FAA, and Federal Law Enforcement.

Job Summary: This position involves providing technical support to our Secure Facility Operations, Maintenance and Security (SFOMS) program located at the Naval Research Laboratory in Washington, DC. The ideal candidate will have a strong problem-solving mindset and excellent communication skills.

Responsibilities:

• Provide technical support to internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, and system status.
• Interact with network services and application developers to restore service, usability, and identify problems.
• Perform routine assignments under direct supervision.
• Develop core job competencies by solving standard problems using existing procedures.
• Maintain accurate records of support activities and resolutions.
• Assist in training users on new systems and applications.
• Ensure compliance with company policies and procedures.

Basic Qualifications:

• U.S. Citizen.
• Candidate must possess an active Secret and ultimately a Top Secret clearance for long-term employment.
• Undergraduate degree or 4-8 years of equivalent work experience in lieu of degree.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• This position requires on-site presence to support our customer base.

Compensation:

Salary range: $66,240 - $99,360. The salary range posted is for Washington, DC location. The offered rate will be based on the selected candidate’s knowledge, skills, abilities, and/or experience, contract affordability, and in consideration of internal parity.

Benefits:

KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.