WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
The Helpdesk Operations Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.
WHAT YOU’LL DO:
- OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
- Work in a banking or trade floor environment
- Installation and configuration of OS (Windows)
- Installation and configuration of all applications as per BAML user requests while adhering to software policies
- Standard Microsoft desktop application installation and support
- Troubleshooting the OS and standard Microsoft applications
- Ensuring endpoint patching up to date using BAML tools
- Installing and configuring messaging client on workstations
- Email troubleshooting and housekeeping at the client end (Outlook)
- Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
- Support of corporate mobile devices.
- Support of various virtual meeting software.
- Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
- Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
- Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
- Software update / upgrades to be done using approved deployment tool as per agreed bank standards
- Support file printing from desktop environment.
- Escalate issues in a timely manner as appropriate for incident classification
- Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.
WHAT YOU NEED TO SUCCEED:
- 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
- Able to perform heavy lifting work for hardware setup
- Hands on experience troubleshooting Windows applications
- Well versed in Hardware related troubleshooting skills
- Be empathetic, humble, and possess a strong focus on customer service
- Possess outstanding interpersonal and communication skills
- Strong knowledge of Windows OS platforms
- Ability to work individually and within a team in a high pressure work environment
- Strong organizational and managerial skills and detail-oriented work ethic
- Flexibility to work outside of standard work hours to accommodate special projects
- Must speak fluent English
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit
#indeed
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.