Location: Annandale, VA
Employment Type: Full-Time
We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information Technology team. This role is responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining IT systems, and ensuring the stability and security of the organization's technology infrastructure. The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.
Key Responsibilities- Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
- Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
- Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
- Manage and resolve help desk tickets while meeting established response and resolution times.
- Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
- Perform system upgrades, software installations, security patches, and preventive maintenance.
- Monitor network connectivity and troubleshoot system performance issues.
- Assist with cybersecurity initiatives, including endpoint protection, access controls, and security best practices.
- Support data backup, recovery, and disaster recovery procedures.
- Maintain accurate IT documentation, asset inventory, and system configuration records.
- Assist with onboarding and offboarding employees by preparing workstations, user accounts, and equipment.
- Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
- Escalate complex technical issues when necessary while ensuring timely follow-up and resolution.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
- 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.
- Working knowledge of basic network troubleshooting.
- Experience with hardware installation, imaging, software deployment, and workstation setup.
- Familiarity with IT ticketing systems.
- Basic understanding of cybersecurity principles, endpoint protection, and access management.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
- 2+ years experience in IT Helpdesk, Desktop Support, or Technical Support
- Strong knowledge of Windows and macOS operating systems
- Experience supporting Microsoft 365, Active Directory, and Outlook
- Working knowledge of basic network troubleshooting
- Experience with hardware installation, imaging, software deployment, and workstation setup
- Familiarity with IT ticketing systems
- Basic understanding of cybersecurity principles, endpoint protection, and access management
- Experience with data backup, recovery, and disaster recovery procedures
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
What We Do
A global, One-Stop Shop for all your printing needs from business cards to posters, billboards and blueprinting for highest quality at the lowest and best prices. We provide excellent product, fast and reliable service with quick turnaround time. We will impress you! ABC Imaging has locations throughout USA, Middle East, UK and China, providing full service solutions customized to your specific requirements for printing and installation of point of purchase, marketing rollouts, on-site and off-site printing and copying, marketing proposals, reprographics and blueprinting. We provide full service design, prototyping and packaging. We supply and install temporary walls (Modular Barricades) and apply branding graphics for segregation of construction areas within shopping malls, airports, train stations and public spaces . Custom finishing, cutting, C&C routing, laser cutting and engraving, vehicle wraps, buss, truck and train wraps. We print postcards, calendars, canvas photos, photo-books, t-shirts, mouse pads and all other promotional products. Sell and service printing equipment, 3D printers, laser cutters and computers.
