Key Responsibilities
- Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
- Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
- Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
- Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
- Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
- Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
- Perform laptop and desktop imaging, configuration, deployment, and ongoing support.
- Other duties may be assigned as business needs evolve.
Knowledge, Skills, and Abilities
- Strong expertise in supporting end-user applications and desktop hardware, with a demonstrated track record in system imaging, upgrades, and hardware repairs.
- Foundational understanding of WAN, LAN, and wireless networking technologies; experience with Aruba Networks is preferred.
- Working knowledge of Microsoft Office applications, SharePoint, and endpoint security platforms such as CrowdStrike and Mimecast.
- Excellent interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical users.
- Proven ability to thrive in a fast-paced environment, manage competing priorities, and successfully resolve a high volume of support tickets.
- High level of accountability, ownership, and self-motivation, with a consistently positive and customer-focused attitude.
- Strong written and verbal communication skills, with attention to detail and professionalism.
- Ability to represent IT professionally when interacting with management, employees, vendors, and external partners.
- Collaborative team player with experience working cross-functionally and an interest in supporting third-party systems and technologies.
- Demonstrated ability to provide both internal and external customer support, including clearly explaining technical concepts to non-technical audiences.
Skills Required
- Strong expertise in supporting end-user applications and desktop hardware
- Foundational understanding of WAN, LAN, and wireless networking technologies
- Working knowledge of Microsoft Office applications, SharePoint, and endpoint security platforms
- Excellent interpersonal and communication skills
- Ability to manage competing priorities and resolve high volume of support tickets
- High level of accountability and self-motivation
Ichor Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ichor Systems, Inc. and has not been reviewed or approved by Ichor Systems, Inc..
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Affordable Benefits — A premium‑free medical plan fully covered by the employer is available for eligible U.S. employees, with indications of premium‑free family coverage in some contexts. Coverage breadth includes medical, dental, vision, and tax‑advantaged HSA/FSA options.
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Retirement Support — A 401(k) match of 50% on the first 8% with immediate vesting supports long‑term savings. Life and disability insurance further reinforce financial protection.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a 15% discount enables broad participation in ownership. Plan availability is described as global, subject to standard plan terms.
Ichor Systems, Inc. Insights
What We Do
We are a leader in the design, engineering, and manufacturing of critical fluid delivery subsystems and components for semiconductor capital equipment. Our product offerings include gas and chemical delivery systems and subsystems, collectively known as fluid delivery systems and subsystems, which are key elements of the process tools used in the manufacturing of semiconductor devices. Our gas delivery subsystems deliver, monitor, and control precise quantities of the specialized gases used in semiconductor manufacturing processes such as etch and deposition. Our chemical delivery systems and subsystems precisely blend and dispense the reactive liquid chemistries used in semiconductor manufacturing processes such as chemical-mechanical planarization, electroplating, and cleaning. We also provide precision-machined components, weldments, e‑beam and laser-welded components, precision vacuum and hydrogen brazing and surface treatment technologies, and other proprietary products. This vertically integrated portion of our business is primarily focused on metal and plastic parts that are used in gas and chemical systems, respectively. We are strategically located to provide the highest level of customer service and support from our program management, sales, engineering, and executive management teams. Ichor is headquartered in Fremont, California, and we have production facilities in California, Oregon, Texas, Nevada, Minnesota, Singapore, Malaysia, Korea, Mexico, and the UK, staffed by our 2000+ team members.
