Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Main Responsibilities:
- Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
- Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.
- iPhone setup & IOS troubleshooting.
- Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.
- Liaise and Support with other IT teams were necessary: Network/Infrastructure
- Records customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
- Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Procurement of, but not limited to: Computers, desktops, & printers
- Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
- Performs other duties as assigned by Manager/Supervisor.
Specific Qualifications:
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- 5 GCSEs or equivalent to include English & Maths or equivalent.
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- Desktop certifications preferred.
- Degree or equivalent gained in the field of IT/technology.
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Specific Knowledge / Skills Competence:
Essential
- Demonstrable experience in the operation & support of desktop-based systems.
- iPhone setup & IOS troubleshooting
- Good numeracy & literacy skills.
- Effective verbal & written communication skills.
- Excellent attention to detail.
- Good presentation skills & the ability to provide effective training to others.
- Able to present information to non-technical colleagues.
- Able to manage time & plan tasks effectively to meet agreed timescales.
- Intermediate IT skills; able to demonstrate good technical knowledge of; Microsoft Operating Systems & software packages.
- Able to work on own initiative as well as part of a team.
- The ability to speak English.
Desirable
- Understanding of GMP.
Behavioural Competencies:
- Analytical thinking and problem solving.
- Ability to work well under pressure with conflicting priorities.
- Extremely high personal integrity.
- Excellent customer service skills.
- Ability to deal with users sensitively.
- Team player.
- Judgement and decision making.
- Trustworthiness.
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- Five GCSEs or equivalent, including English and Mathematics
- Degree or equivalent qualification in IT or technology
- Demonstrable experience operating and supporting desktop-based systems
- iPhone setup and iOS troubleshooting skills
- Intermediate knowledge of Microsoft operating systems and software packages
- Effective verbal and written communication skills
- Ability to provide training and explain information to nontechnical colleagues
- Ability to manage time and plan tasks to meet agreed timescales
- Ability to work independently and as part of a team
- English language proficiency
- Desktop certifications
- Understanding of GMP
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
