IT Helpdesk Intern

Posted 24 Days Ago
Be an Early Applicant
Piræus, Le Pirée, GRC
In-Office
Internship
Information Technology • Payments • Professional Services • Software
The Role
Join the IT team as an intern to provide first-line technical support: respond to user inquiries, troubleshoot workstations and peripherals in person or remotely, assist with setup and configuration, escalate issues to Infrastructure/Telco/Network teams, and maintain IT documentation and processes.
Summary Generated by Built In

Mellon Group of Companies is a leading multinational group, employing more than 9.000 people in 11 countries, with our corporate headquarters located in Athens, Greece. Our offering consists of specialized technology solutions, contact center and business process outsourcing services.

Mellon Technologies, the parent company of the Group is currently looking for enthusiastic interns to start their internship journey with us!

As an intern

You will be part of our IT Team, where you will leverage your knowledge on how to provide fast and useful technical assistance to our employees.

Specifically, you will be trained and learn how to:

  • Respond to Company's Users support inquiries
  • Help workstation troubleshoot technical issues in person or remotely
  • Offer technical assistance regarding the configuration, setup and maintenance of workstations and peripherals
  • Redirect unresolved issues to the appropriate teams such as Infrastructure, Telco, Network
  • Maintain IT documentation and processes

Requirements
  • Current student in IT, Computer Engineering or any relevant field
  • Eligible to attend an internship through your educational institution
  • Good command of English and Greek
  • Strong understanding of software installation & configuration, User's device (e.g.: Desktop and Laptops PCs) and operating systems (e.g.: Windows Operating System)
  • An analytical mind with problem-solving abilities
  • Teamwork as well as good interpersonal skills

Benefits
  • Opportunities to evolve into an international hyper-technological working environment
  • Company laptop
  • Trainings

If you want to make a difference and work with a top-rated team of talented individuals, come and join us!

Skills Required

  • Current student in IT, Computer Engineering or any relevant field
  • Eligible to attend an internship through your educational institution
  • Good command of English and Greek
  • Strong understanding of software installation and configuration, user devices (desktops and laptops) and operating systems (Windows)
  • Analytical mind with problem-solving abilities
  • Teamwork and good interpersonal skills
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The Company
6,100 Employees
Year Founded: 1994

What We Do

Mellon Group of Companies, established in 1994 and headquartered in Piraeus, Greece, is a leading multinational organization providing comprehensive technology solutions, contact center services, and business process outsourcing. With a presence in over 11 countries, the group specializes in payment technologies, retail banking software, and hardware solutions. They partner with technology leaders to facilitate secure transactions and interactions for financial institutions, retail chains, and public sector organizations across Central and SE Europe.

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