Qualified candidate will work Monday through Friday, 40 hours a week.
We are seeking a motivated and customer-service-oriented intern to join our IT Help Desk. This role is a foundational introduction to enterprise IT support. You will gain hands-on experience troubleshooting real-world technical issues, learn core IT processes, and contribute directly to the productivity of our employees. This internship is ideal for a student pursuing a career in Information Technology, Cybersecurity, or Computer Science.
Key Responsibilities
- Provide Tier-1 Technical Support: Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system
- Ticket Management: Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform
- User Account Management: Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols
- Hardware & Software Support: Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)
Qualifications
- Pursuing an associate or bachelor’s degree program for information technology, computer science or a related field
- Strong desire to learn and pursue a career in IT
- Excellent verbal and written communication skills, with a patient customer-focused attitude
- Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
- Natural problem-solving ability and keen attention to detail
- Ability to work both independently and collaboratively within a team
Dates: Monday, June 1st to Friday, August 7th (10 weeks)
Location: Fully in Office at 5306 Hollister Street, Houston TX 77040
Students with F-1 visas should consult with their designated school official (DSO) before applying.
Smith is an equal opportunity employer./Affirmative Action Employer.
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We are an Equal Opportunity/Affirmative Action Employer.
Top Skills
What We Do
Smith is a leading independent distributor of electronic components and ranks sixth among all global distributors. As the leading independent distributor of electronic components, Smith sources, manages, tests, and ships billions of components to partners worldwide in every industry and vertical. Offering a comprehensive suite of flexible and scalable supply chain solutions, Smith identifies and delivers customized service programs to support its customers’ success. The company’s expertise is backed by decades of market data, cutting-edge technology, and a systems-based approach to quality excellence. Smith has generated more than USD $12.9 billion in global revenue since 2019. Visit www.smithweb.com to learn more
