IT Helpdesk Engineer

Grammarly team members in this role must be based in New York City, and they must be able to collaborate in person five days a week.

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in New York to ensure smooth IT operations, support events and large meetings. As the go-to person for IT in the hub, you'll be responsible for coordinating vendor relationships, managing assets, and playing a key role in employee onboarding and offboarding, hardware and software support, AV equipment management, and event coordination. This office position requires a tech-savvy individual who is available in hub and has strong technical skills and a passion for delivering a seamless user experience.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As an IT Helpdesk Engineer, you will be the primary point of contact for managing events and large meetings in our NYC hub with the ability to access additional resources as needed. Your responsibilities include coordinating on-site vendor relationships for A/V services and office network infrastructure while facilitating asset management and coordination within the hub. Your participation in the planning and design of future hub expansions across Europe will help ensure a consistent and seamless experience for all of our hubs.

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
• Manage all events and large meetings, coordinating additional resources as necessary
• Maintain and manage IT assets in our office, including computers, laptops, printers, and AV equipment
• Provide hardware and software to existing team members and new hires
• Support ZOOM rooms in person and remotely
• Assist with installing, maintaining, and troubleshooting AV equipment, such as videoconferencing and sound systems
• Manage and document AV inventory, ensuring all equipment is in good condition
• Support end users with AV technology during meetings and presentations, ensuring a smooth and seamless experience
• Work closely with vendors and service providers to coordinate equipment repairs and maintenance
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
• Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience in IT support, A/V equipment management, and event coordination
• Strong knowledge of macOS and Windows operating systems
• Excellent troubleshooting and problem-solving skills
• Driven to provide outstanding customer service and has excellent communication skills
• Excited to work independently and as part of an international team
• Detail-oriented and organized with strong documentation skills
• Vendor management experience
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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