Founded in Hawai‘i in 1981, Sun Noodle is a family-owned company dedicated to the craft of fresh, premium noodles. With production facilities in Hawai‘i, California, New Jersey, and Rotterdam, Sun Noodle serves both world-class chefs and everyday noodle lovers. Through quality, creativity, and care, we aim to brighten people’s days with every bowl of noodles. Expect camaraderie, fun company events, and plenty of noodle tastings as part of your everyday life here.
SUMMARY:
Sun Noodle is seeking an IT Help Desk Coordinator to ensure IT systems are working properly and to support IT initiatives. The IT Help Desk Coordinator will report to the IT Director and play a key part in working cross functionally with internal departments such as Operations, Finance & Sales.
PRIMARY RESPONSIBILITIES:
- Provide technical support as needed. Off-hour support can occur from time to time depending on the issue. Devices & Systems to be supported include, but are not limited to:
- Computers (Desktops, Laptops, Macs)
- Phones (VOIP, company cell phones)
- Network (Firewall, Switches, Routers, Access Points)
- Printers (LaserJet, MFP, Label printers)
- Copiers (owned, leased)
- Mobile devices (Android scanners, tablets, iPads)
- Security Camera System
- Access Control System
- MS Office Suite
- Other hardware, software and IT devices as assigned
- Respond to IT questions and requests
- Troubleshoot & resolve issues in software, hardware, and network
- Maintain a secured IT infrastructure
- Perform administrator tasks in MS 365 and other platforms as required
- Communicate and work with IT vendors on existing and new projects
- Assist and train users on systems
- Document processes and SOPs initiated by the IT team
- Other duties as assigned
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) Employer contribution
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Long Term Disability insurance
- Paid time off
- Referral program
- Vision insurance
EQUAL OPPORTUNITY EMPLOYER
DRUG-FREE WORKPLACE
QualificationsQUALIFICATIONS
- AA or BS in Computer Science, IT, or related field and/or equivalent experience
- Experience working in a Microsoft centric environment
- Experience in supporting & troubleshooting software, hardware, network connectivity issues
- Collaborative, proactive, detail-oriented, and comfortable with multitasking and problem solving in a fast-paced working environment.
- Excellent interpersonal skills who can build strong working relationships with an ability to interface with varied levels of management, peers, and partners across varying teams.
Skills Required
- AA or BS in Computer Science, Information Technology, or a related field, or equivalent experience
- Experience working in a Microsoft-centric environment
- Experience supporting and troubleshooting software, hardware, and network connectivity issues
- Collaborative, proactive, detail-oriented, and comfortable multitasking and solving problems in a fast-paced environment
- Excellent interpersonal skills and ability to build relationships across management, peers, partners, and teams
What We Do
Since 1981, Sun Noodle has been a leader in crafting all-natural, artisan Asian noodle products in the US. The company specializes in manufacturing high-quality freshly made ramen, as well as regional favorites including Saimin, Okinawa Soba, Chow Mein, and Chow Fun, supplying hundreds of restaurants across the country with a diverse array of noodle varieties.
