The Desktop Technician provides front-line technical
support for hardware, software, and peripheral issues across departments. They
ensure timely resolution of service requests, maintain device inventory, and
uphold documentation and escalation protocols.
Key Responsibilities:
· Respond to service desk tickets and
troubleshoot desktop, laptop, and peripheral issues
· Install, configure, and maintain hardware and
software across user environments
· Support user access, password resets, and
basic network connectivity
· Document resolutions, escalate complex
issues, and maintain ticket hygiene
· Assist with device imaging, deployment, and
inventory tracking
· Uphold security protocols and compliance
standards during support activities
Requirements
Competency
Behavioral
Expectations
Tech Savvy
Navigates hardware,
software, and support tools effectively
Communicates
Effectively
Provides clear, courteous technical support
Ensures Accountability
Documents resolutions
and follows escalation protocols
Manages Complexity
Troubleshoots across systems, devices, and
environments
Collaborates
Partners with IT peers
and end users to resolve issues
Skills Required
- Respond to service desk tickets and troubleshoot desktop, laptop, and peripheral issues
- Install, configure, and maintain hardware and software across user environments
- Support user access, password resets, and basic network connectivity
- Document resolutions, escalate complex issues, and maintain ticket hygiene
- Assist with device imaging, deployment, and inventory tracking
- Uphold security protocols and compliance standards during support activities
- Provide clear, professional communication during technical support interactions
- Tech Savvy (navigates hardware, software, and support tools effectively)
- Communicates Effectively (provides clear, courteous technical support)
- Ensures Accountability (documents resolutions and follows escalation protocols)
- Manages Complexity (troubleshoots across systems, devices, and environments)
- Collaborates (partners with IT peers and end users to resolve issues)
What We Do
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. Specializing in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, the company operates as an extension of its clients to ensure brand protection and a superior customer experience. It is COPC certified and serves sectors including financial services, healthcare, automotive, technology, and telecommunications.
