Our client is a Managed Services Provider (MSP) to Small and Midsized businesses. Providing Desktop, Server, Network and Phone Management and Support to Businesses primarily located in the Atlanta Metro area, as well as throughout the US. With over 20 years of professional experience, we have the expertise to support all of your desktop needs. We offer fast, efficient, full-service desktop and laptop management to help you sustain and maintain the technology that keeps your company operational. Working with us will give you peace of mind regarding your company’s data security and will alleviate fears of lost data and hacked desktops.
We are seeking a reliable and courteous Tier 1 IT Helpdesk Analyst to join our growing team. The primary responsibility of this role will be assisting with new IT installations, setups, and fixes, while providing first-level troubleshooting and support. The ideal candidate should have strong problem-solving skills, excellent communication, and the ability to work from the office, remotely, and on-site at customer locations.
Key Responsibilities:
- Perform IT setup, configuration, and installations for new systems, hardware, and software at customer sites.
- Provide first-level troubleshooting and issue resolution for installation-related problems and ongoing fixes.
- Address helpdesk tickets related to system setups and repair issues.
- Ensure all work is completed according to technical and customer service standards.
- Maintain a professional, patient, and courteous demeanor with clients, ensuring customer satisfaction.
- Document all installations, issues, and solutions in our helpdesk system.
- Perform on-site support visits within a 30-mile radius as required. (Most are local/near Fayette County)
Qualifications:
- Experience with IT hardware/software setup, configuration, and installations.
- Excellent verbal and written communication skills.
- Strong customer service skills with a patient and positive attitude.
- Ability to multi-task and work in a fast-paced environment.
- Valid driver's license, reliable vehicle, and active insurance required.
- Willingness to travel to customer site
Preferred Qualifications (Not Required):
- Previous experience in a helpdesk or IT support role.
- Familiarity with ticketing systems and remote troubleshooting tools.
- Microsoft (Office) 365
- Ubiquiti Unifi hardware/software
- Network cabling standards (Category 5/6/7 structured cabling, TIA 568 A/B, Fiber)
#ZR
Top Skills
What We Do
Cogent Analytics is a business management consulting firm committed to serving privately held businesses in the US. Founded in 2014, we've grown from a small team of six to a thriving organization of over 220 dedicated professionals serving Main Street businesses across 36 U.S. states.
Our mission is to improve the lives of business owners by providing honest and effective business consulting services. We believe that small to mid-sized businesses are the backbone of our economy and the lifeblood of their communities. Our people-centric approach focuses on the individuals behind the businesses and the communities they serve.
At Cogent Analytics, we're more than just a business - we're a family that acts like a business from time to time. We invest heavily in our team, fostering a culture of support, growth, and recognition. We're proud of our A+ Rating with the Better Business Bureau, client testimonials, and lifecycle relationships that are testaments to our ethical business practices.
Join us as we continue to champion the cause of the entrepreneur, helping businesses overcome challenges, achieve their full potential, and contribute to the strength and vibrancy of our communities.
At Cogent, your business is our business — let's build something together.
Website: www.cogentanalytics.com
Email: [email protected]
Phone: (336) 665-8154
.png)
.png)
.png)
