The Role
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ Role Overview
As an IT Helpdesk Agent at Lodgify, your main objective is to troubleshoot and resolve issues with computers, software, and other related technologies to maintain and improve the working environment of internal users. You will supervise the onboarding and offboarding of employees, handling hardware IT stock resources and remote equipment. You will also be responsible for training and knowledge sharing with new IT members while monitoring internal systems for stability and security issues.
⭐ How will you make an impact?
- Handle IT support requests from internal and external employees.
- Manage user access and permissions and administer endpoint management through JumpCloud.
- Troubleshoot laptops, mobile devices, and IoT devices and provide third-party software support.
- Maintain the VoIP phone system and provide support for video conferencing systems.
- Lead the new onboarding/offboarding procedure for all employees at Lodgify.
- Oversee hardware and software procurement.
- Manage and escalate issues through the ticketing system.
- Monitor and respond to system alerts.
- Support data security and integrity.
- Manage and administer password management systems.
- Provide basic technical training to users and colleagues and assist in knowledge sharing.
- Lead user training and maintain technical documentation.
- Identify and propose improvements to maximize user experience and productivity.
IT Support & Management:
Security & Compliance:
Training & Knowledge Sharing:
⭐ What makes you a great fit?
- 1+ years of experience in IT Helpdesk or a similar role
- Experience with JIRA or other ticketing systems
- Knowledge of IT support concepts (laptops, peripherals, networking, internet technologies)
- Cybersecurity course or training
- Strong customer service orientation
- Effective communication skills in English, both written and verbal (Spanish is a plus).
- Strong organizational skills with the ability to prioritize and execute tasks efficiently
- Ability to explain and demonstrate complex technical solutions to non-technical users
- Proficiency in operating systems (Windows, macOS, Linux)
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
🚇 Flexible Remuneration options for your transportation needs.
🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
🇪🇸 Free Spanish classes.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
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The Company
What We Do
Lodgify is a constantly growing tech start-up, focused on building vacation rental software that enables vacation rental owners to independently manage and market their business online. We do so by providing them with easy-to-build websites, including a booking and reservation system, various synchronisation options, and payment collection options. We are +300 Lodgifiers strong, and you can find us working in Barcelona and all around the world! We are working in a hybrid mode and provide our team members with an option to work from home and spend additional time with their family, friends and pets. With nearly 50 nationalities, we celebrate diversity daily! With 43% of female and 57% of male employees we are striving to establish a gender balance. Actions are continuously taken to include more women in our Tech teams.
