Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
Job Purpose:
The helpdesk administrator will be responsible for first and second level helpdesk support along with building laptops and computers for staff and any other onsite hardware tickets that may arise. The role would suit someone who has a number of years' experience providing break/fix support and working across different technologies stacks.
Key Responsibilities:
• Installation & configuration of end user devices (laptops/tablets etc)
• Responding to first level helpdesk tickets (break/fix type tickets) – providing licencing to end users, supporting Corporate IT systems.
• Provide remote support to staff who are working from home.
• Diagnosing and solving hardware or software faults for end users
• Responding to helpdesk tickets for EMEA
• Supporting staff who are switching laptops/Phones etc
• Supporting staff on the following systems
• Office365
• MFA Systems
• Mac OS and Windows 10
• Zoom
Skills and Experience Required:
• 2+ years in a similar role
• This is a front of house facing role so ability to support people and work remotely
• Familiar with administrator of O365, Zoom admin portal, Slack
• Familiar with support Mac OS and Windows 10
Desirable:
• Passion for Technology
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What We Do
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in 29 countries around the world, including Brazil, China, Estonia, Germany, India, Ireland, Japan, Kenya, Singapore, and the UAE.
