Summary
The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required. This role will be our closing shift role.
Responsibilities
- Provide end user support for all phones, computers, conferencing equipment, and related hardware.
- Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
- Support office and production floor equipment
- Maintain physical backup inventory
- Document job functions and procedures as necessary.
- other job tasks as assigned by supervisor or/& manager
Education/Experience/Certifications
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Associates Degree or equivalent combination of education and experience.
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A+ is desirable.
Abilities/Key Competencies/Skills
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Ability to travel between locations (must clean driving record to be insurable)
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Operate with a customer service approach.
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Demonstrate sound troubleshooting methodology and problem solving.
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Demonstrate quality management in the performance of duties.
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Demonstrate the ability to handle multiple tasks simultaneously.
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Effective oral and written communication skills.
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Ability to work as a team member as well as independently.
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Demonstrate appropriate time management and project planning skills.
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Seek self-development and learning opportunities.
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Strong knowledge of commonly used concepts, practices, and procedures within the field.
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Understanding of basic networking.
Western Valley Meat Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision making, or any other basis prohibited by local, state, or federal law.
Western Valley Meat participates in E-Verify during the hire process for all new Team Members.
Skills Required
- Associate's degree or equivalent combination of education and experience
- A+ certification
- Ability to travel between locations and maintain a clean driving record for insurability
- Customer service oriented
- Sound troubleshooting methodology and problem solving skills
- Understanding of basic networking
- Effective oral and written communication skills
- Ability to work both independently and as a team member
- Ability to handle multiple tasks simultaneously and manage time effectively
- Demonstrate quality management and documentation of procedures
What We Do
Western Valley Meat Company is a family-owned meat producer and subsidiary of Central Valley Meat. Based in Fresno, California, the company produces high-quality meat items for sale in grocery stores and restaurants throughout the United States and globally. Operating a large-scale processing facility, the company is dedicated to providing premium products while actively supporting their local community in the Central Valley.
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