The Role
Provide first‑level IT support (phone/remote), perform routine hardware/software maintenance and minor repairs, troubleshoot networks and servers, manage inventory and documentation, escalate issues, deploy PCs for new hires, and support LAN/WAN, AD, print services, and virtualization environments.
Summary Generated by Built In
Responsibilities
- Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
- Routine maintenance of the HW and SW according to agreed plans.
- Perform minor software and minor hardware repairs.
- Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
- Maintain inventory of all IT equipment.
- Handle all documentation for hardware and software, maintenance and problem resolutions.
- Properly escalate unresolved queries to the next level of support or external consultant.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Maintain network servers such as file servers, AD, Print server....etc
- Support LANs, WANs, network segments, Internet, and intranet systems.
Job Requirements
BC. S in Computer Science or a related discipline
Experience:5-10 Years’ experience
Excellent usage of Google Suite
Knowledge in active directory is a MUST
Perfect English Language is a MUST
Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
Knowledge in switches and routers “Mandatory”
Knowledge in servers and storage (Dell, HP, IBM …. etc)
Knowledge in VMware
CCNA & MCSE knowledge
Experience:5-10 Years’ experience
Excellent usage of Google Suite
Knowledge in active directory is a MUST
Perfect English Language is a MUST
Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
Knowledge in switches and routers “Mandatory”
Knowledge in servers and storage (Dell, HP, IBM …. etc)
Knowledge in VMware
CCNA & MCSE knowledge
Skills Required
- Bachelor's degree in Computer Science or related discipline
- 5-10 years of experience in IT support
- Excellent usage of Google Suite
- Knowledge in Active Directory
- Fluent English (perfect English)
- Knowledge in networking (VPN, virtualization, firewall)
- Knowledge in switches and routers
- Knowledge in servers and storage (Dell, HP, IBM)
- Knowledge in VMware
- CCNA and MCSE knowledge/certifications
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The Company
What We Do
PaxeraHealth's mission is to democratize AI in medical imaging. Our Best in KLAS enterprise imaging platform delivers substantial improvements to the accuracy of diagnosis, ease of use and reducing physician burnout. Based in Boston, with a diverse employees and a wide range of backgrounds from 12 countries, we are passionate about revolutionizing medical imaging and saving lives. We are proudly managing more than 220 million imaging studies for 1500 customers in 45 countries. PaxeraHealth was recently recognized as one of the top 100 Healthcare technology companies by the Healthcare technology report.
