About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a “IT Help Desk” role with TaskUs:
The role will deliver quality technical support service to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Objectives. A successful
candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.
The role will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and knowledge to respond to, and diagnose incidents through discussions with users.
Key Responsibilities:
Perform incident triage and escalate or resolve based upon incident scope.
Diagnose and resolve hardware, software, operating system, application, connectivity, peripheral, and basic network issues affecting desktops and laptops.
Document incidents accurately, perform troubleshooting within established procedures and SLOs, maintain ticket updates, and escalate issues that require higher-level technical support.
Assist users with system access, password/account issues, software usage, device configuration, and common PC problems while providing clear instructions and confirming the issue is resolved before closure.
Answer incoming support inquiries via various channels (chat, phone, email, etc.)
Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Objective targets.
Keep up to date with knowledge base articles and other technical-related documentation.
Required Qualifications:
At least 2 years of Helpdesk and/or call center experience
Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office.
Must be proficient in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.
Confident in English writing and oral communication skills to all audiences
Extremely organized and has an excellent ability to communicate and solve problems
Ability to work in a fast-paced environment with dynamic priority evolution
Excellent customer service with a strong sense of urgency
Has a can-do attitude and strong attention to detail
Willing to work on a rotational shifting schedule
Education / Certifications:
Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
Work Location / Work Schedule / Travel:
Las Pinas
100% onsite work setup
GY Schedule (Rotational as needed)
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- At least 2 years of help desk and/or call center experience
- Working knowledge of Microsoft domain environments
- Working knowledge of Windows OS
- Working knowledge of macOS
- Working knowledge of Google Workspace
- Basic networking fundamentals
- Working knowledge of Exchange administration
- Working knowledge of Microsoft Office
- Proficiency in Active Directory
- Working knowledge of general IT infrastructure, networking, and VPN basics
- Proficient English written and oral communication skills
- Strong organization, communication, and problem-solving abilities
- Ability to work in a fast-paced environment with changing priorities
- Excellent customer service and sense of urgency
- Strong attention to detail and can-do attitude
- Willingness to work a rotational shifting schedule
- Bachelor's degree in Computer Science, Computer Engineering, Engineering Communications, or equivalent experience
- Ability to work 100% onsite in Las Pinas
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
