The Role
Provides on-site and remote IT support for employee computers, mobile devices, printers, and office hardware. Troubleshoots Windows, macOS, and Linux systems, supports Microsoft 365 applications, manages ServiceNow tickets, performs equipment maintenance and updates, maintains IT asset records, and escalates issues when needed. The role emphasizes independent problem-solving, efficiency, policy compliance, and customer service, with occasional lifting of up to 50 pounds and after-hours work.
Summary Generated by Built In
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings.
What you will be doing:
- Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms.
- Assist users with cloud based and locally installed applications such as Microsoft 365 applications.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
What we are looking for:
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, MacOS, and Linux operating systems.
- Proficiency with installing Microsoft 365 applications and troubleshooting.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
- Occasional after-hours work may be required.
- Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.).
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Skills Required
- Proven experience in IT support, preferably in a corporate environment
- Strong knowledge of Windows, macOS, and Linux operating systems
- Proficiency installing and troubleshooting Microsoft 365 applications
- Experience with printers, mobile phones, and other office technology
- Familiarity with IT ticketing systems; ServiceNow experience is a plus
- Strong problem-solving skills and ability to work independently
- Strong communication skills and customer service orientation
- Ability to occasionally lift up to 50 pounds
- Availability for occasional after-hours work
- Industry-standard certifications such as CompTIA, Cisco, Microsoft, or Red Hat
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
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The Company
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
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