We are looking for an IT Help Desk Technician to serve as a vital part of our IT department as we scale from 40 to 100 employees in the next 12 months. If you consider yourself a tech-savvy problem solver who thrives on providing exceptional support and solutions, we want you to join our growing team!
This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike. If you are applying from out of state, please note that you may be automatically rejected due to distance if relocation is not indicated on your resume.
About Us: Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Based out of Orlando, we are growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
Primary Job Responsibilities:
- Provide first-level support for IT-related issues, assisting internal staff with troubleshooting hardware and software problems.
- Monitor and manage incoming help desk tickets, ensuring timely resolution of user requests and effective communication throughout the process.
- Assist in network management activities, including monitoring network performance and troubleshooting connectivity issues.
- Support the administration of Microsoft Entra ID (Azure Active Directory) and OneDrive for Business, including user setup and permissions.
- Implement user access control policies to safeguard sensitive data and maintain compliance.
- Maintain accurate inventory of IT hardware and software assets, assisting with procurement processes as needed.
- Collaborate with the IT team to develop and enforce antivirus and malware protection strategies.
- Document solutions and create user guides for common issues to enhance the knowledge base for future reference.
- Engage with cross-functional teams to align IT support initiatives with business goals and objectives.
- Contribute to the continuous improvement of IT processes and documentation.
Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- 3+ years working for MSP or similar IT Help Desk
- Strong understanding of network architecture, hardware, and software troubleshooting.
- Proficiency in Microsoft Entra ID (Azure Active Directory) and OneDrive for Business administration.
- Familiarity with User Access Control (UAC) principles and inventory management processes.
- Experience in providing IT support and managing help desk operations.
- Knowledge of antivirus solutions and malware protection strategies.
- Strong communication skills, with the ability to effectively convey technical information to non-technical users.
- Excellent problem-solving skills and a proactive approach to addressing IT challenges.
- Ability to work collaboratively with cross-functional teams and maintain a customer-focused mindset.
- Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
- Relevant experience with JumpCloud, SentinelOne, or Webroot are a plus.
Benefits:
- Competitive Base Salary + Uncapped Commission.
- Comprehensive Medical, Dental, and Vision Plans.
- 401k with up to 4% Company Match.
- Flexible Open Paid Time Off (PTO) Policy.
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class Shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Top Skills
What We Do
At Biller Genie, we are a team of dreamers on a mission to provide an automated, cloud-based accounts receivable platform that seamlessly integrates existing business processes for small and mid-sized businesses.
Our cloud-based solution automates your accounts receivable from bill presentment, follow up, collection, and reconciliation - without changing your current process.
- No new software to learn
- Integrates with your accounting software
- Keep your existing payment processor
The Genie integrates with your favorite accounting software, such as QuickBooks, Xero, or AccountingSuite. Our average subscriber gets paid 15 faster, reduces their overdue invoices by 40%, and save 10-20 hours of administrative work per week.
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