Job Description:
Position Summary:
The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
To be successful in this position, candidates should have at least one year of experience in IT support and/or helpdesk. Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.
Primary Responsibilities:
The IT Help Desk Support Specialist will:
- Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
- Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
- Follow-up ticket requests and escalate if needed.
- Manage Windows and MacOS and device deployment by MDM solutions.
- Support IT part of on- and off- boarding processes
- Observe and enforce group IT guidelines and IT standard operating procedures.
- Keep internal documentation up to date.
- Manage and logistic IT equipment.
Requirements:
- One year of experience in IT support function.
- Fluent in English, both written and spoken
- Knowledge of Windows 10/11 and MacOS.
- Knowledge of Microsoft 365 suite and other Microsoft applications and products.
- Very good customer service support skills.
- Excellent communication and problem-solving skills.
- Ability to work well in a team and under tight deadlines.
Preferred Qualifications:
- Experience with Atlassian products (Jira Service Management).
- Experience with provisioning devices using MDM.
- Experience with Windows 10/11 and MacOS.
Minimum salary: 6,250 PLN gross/month
Additional components of our benefits package:
Comprehensive private medical healthcare
Remote work options subject to the type of position or project
The option to join a group private insurance plan (subject to a fee)
MyBenefit Cafeteria including Multisport
Annual discretionary bonus, subject to both company performance and individual contribution
Employee Assistance Program (EAP)
Access to goFLUENT language learning platform
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All the information concerning breaches of law during the recruitment process should be reported at [email protected]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.
Recruitment Scam Alerts
We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All the information concerning breaches of law during the recruitment process should be reported at [email protected]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.
Recruitment Scam Alerts
We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.
Skills Required
- One year of experience in IT support function.
- Fluent in English, both written and spoken.
- Knowledge of Windows 10/11.
- Knowledge of macOS.
- Knowledge of Microsoft 365 suite and other Microsoft applications and products.
- Very good customer service support skills.
- Excellent communication and problem-solving skills.
- Ability to work well in a team and under tight deadlines.
- Experience with Atlassian products (Jira Service Management).
- Experience with provisioning devices using MDM.
- Experience with Windows 10/11 and macOS (additional experience).
AML RightSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AML RightSource and has not been reviewed or approved by AML RightSource.
-
Flexible Benefits — Flexible scheduling and remote/hybrid arrangements are positioned as meaningful non-cash value that helps offset lower base pay for some roles.
-
Parental & Family Support — Parental leave for both parents is described as a notable benefit that can be especially valuable for employees starting or growing families.
-
Inclusive Benefits Coverage — A broad baseline menu is described as available, including medical, dental, vision, life insurance, short/long-term disability, and voluntary coverages, alongside a 401(k).
AML RightSource Insights
What We Do
AML RightSource is the leading firm solely focused on Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) and financial crimes compliance solutions. AML RightSource provides highly-trained AML/BSA professionals to assist banks and non-bank financial institutions to meet day-to-day compliance tasks. Services include transaction monitoring, alert backlog management, enhanced due diligence reviews, fraud, and financial crimes advisory matters. Our highly trained workforce of analysts and subject matter experts includes the industry’s largest team of full time professionals. We typically provide our services directly from our secure facilities in Ohio, Arizona, New York, and Ontario. AML/BSA staff augmentation services can be provided on site per request.
