POSITION SUMMARY
Granite State Manufacturing is seeking a motivated IT Help Desk Specialist to provide front-line technical support across the organization. This is a hands-on, on-site role supporting users with day-to-day IT needs including workstation setup, troubleshooting, and business applications.
This role is designed as a starting point for growth within the IT organization. Team members may have the opportunity to expand into areas such as cybersecurity, systems administration, automation, or emerging technologies over time, based on individual performance and business needs.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide first-line support to users in person and via phone/ticketing system.
- Troubleshoot issues involving:
- Windows desktops and common peripherals (printers, monitors, scanners, docking stations).
- Business productivity tools (email, Office applications, collaboration tools).
- Perform hardware/software installation and basic break/fix for endpoints and peripherals; escalate major issues appropriately.
- Provision and support user access (e.g., account setup/termination, password resets, access troubleshooting) and assist with onboarding.
- Document issues, troubleshooting steps, and outcomes in the help desk ticketing system.
- Assist with inventory tracking and procurement of IT accessories and supplies.
- Follow company safety procedures and maintain a clean, professional workspace; contribute to teamwork and customer service culture.
- Maintain confidentiality and protect company information in all verbal, written, and electronic communications.
- Demonstrates responsibility and accountability for creating a professional, safe, and clean environment evidenced by: being at work on time to perform assigned duties, following the policies of Granite State Manufacturing, always wearing safety glasses in designated areas, maintaining a neat and orderly work area, and following safety practices to prevent errors.
- Demonstrates commitment to teamwork by establishing effective relationships and networks with both managers/directors and workers, and collaborating with them to accomplish shared purposes and goals.
- Abide by GSM Code of Ethics and Business Conduct standards and strictly observe all U.S. and foreign laws and regulations.
Growth & Career Path
- This role provides exposure to real-world IT operations in a manufacturing environment. As skills develop, opportunities may include participation in:
- Cybersecurity and security awareness activities
- System upgrades, migrations, and infrastructure projects
- Process improvement and light automation work
- Broader IT responsibilities based on business priorities
Growth is performance-based and aligned with company needs. This role is ideal for someone who is patient, adaptable, and motivated to learn.
Requirements
QUALIFICATIONS, SKILLS, AND ABILITIES
- 1–2 years of IT support experience or equivalent education/training
- Basic troubleshooting skills for hardware, software, and connectivity issues
- Familiarity with Windows operating systems and business applications
- Strong communication and customer service skills
- Organized and detail-oriented with good problem-solving ability
Preferred Qualifications
- Associate’s degree in IT or related field
- Experience with a help desk or ticketing system
- Exposure to Active Directory, networking basics, or endpoint security
- Interest in cybersecurity or automation
- Linux familiarity (nice to have)
- Ability to obtain a government security clearance
Work Environment & Physical Requirements
- On-site role supporting both office and production floor environments
- Frequent walking, standing, and hands-on equipment work
- Occasional lifting of IT equipment (assistance required for heavier items)
Schedule Expectations
- Primarily standard business hours
- Infrequent after-hours support may be required for maintenance or urgent issues
EEO STATEMENT
Granite State Manufacturing (GSM) is an equal opportunity employer. GSM does not discriminate on the basis of race, color, religion, national origin, sex, age, disability or veteran status in its programs, activities or employment.
Benefits
- Paid time off
- Floating holidays
- Paid holidays
- 401(k)
- 401(k) company matching
- Dental & Vision insurance (Company paid)
- Employee assistance program
- Flexible spending account
- Competitive health insurance
- Health savings account
- Life insurance
- Referral program
Skills Required
- 1-2 years of IT support experience or equivalent education/training
- Basic troubleshooting skills for hardware, software, and connectivity issues
- Familiarity with Windows operating systems and business applications
- Strong communication and customer service skills
- Organized and detail-oriented with good problem-solving ability
- Associate's degree in IT or related field
- Experience with a help desk or ticketing system
- Exposure to Active Directory, networking basics, or endpoint security
- Interest in cybersecurity or automation
- Linux familiarity
- Ability to obtain a government security clearance
Granite State Manufacturing Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Granite State Manufacturing and has not been reviewed or approved by Granite State Manufacturing.
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Affordable Benefits — Health coverage is described as having low employee contributions with the employer covering a substantial share in many cases. This reduces out-of-pocket costs alongside options like FSAs and wellness incentives.
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Healthcare Strength — Medical, dental, and vision plans are offered together with company-paid short- and long-term disability and life/AD&D insurance. Additional programs such as an EAP and voluntary worksite benefits expand the protection set.
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Retirement Support — A 401(k) with company match is included to support long-term savings. The broader package is complemented by paid time off and holidays.
Granite State Manufacturing Insights
What We Do
Granite State Manufacturing (GSM) is a New Hampshire-based precision manufacturer with more than 85 years of history and a clear purpose: building complex systems that support the U.S. Navy submarine fleet. From our facilities in Manchester and Nashua, NH, our 170+-person team produces precision-machined components, certified weldments, electromechanical assemblies, and integrated systems for U.S. Navy programs, including submarine life support, sonar, & communications systems. We hold AS9100D, ISO 9001:2015, and ITAR registrations — and we take those standards seriously, because the people who use what we build depend on them. GSM is a growing company. We've received Navy Supplier Development Funding across four programs, invested in advanced 5-axis machining, large-scale welding, and high-bay assembly capability, and helped build active training partnerships with Nashua Community College, Manchester Community College, and UMass Lowell — with machining and welding programs funded in full by the U.S. Navy. Machinists, welders, quality professionals, engineers, planners, and program managers are some of the roles we hire for. People who do their best work when the stakes are real. If that sounds like you, we'd like to talk.
Why Work With Us
We machine, weld, and assemble systems for U.S. Navy submarines. Not generic contract work — specific, high-consequence builds that have to be right. Family-owned for 85+ years. Two NH facilities. Work worth being good at.
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