King Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and NMCI SIPR network as required.
Position Summary/Description:
Route trouble tickets to the proper Tier (1-3). Determine when escalation to the next Tier is needed. Track progress of tickets. Ensure work is completed for each ticket. Serve as the primary interface between the customers and the Customer Service Desk.
Essential Duties:
- Administer and manage trouble tickets submitted through the customer's trouble ticketing (TT) system.
- Perform in an IT technical role as a Tier 1 Help Desk Specialist.
- Provide data entry, help desk support, and overall customer service for wireless telecommunication devices such as smartphones and iPhones.
Qualifications Required:
- DoD Secret Security Clearance
- DoD 8570.01-M Baseline IT Level 1 and IAT Level II certifications
- 1 year of experience
- Security + certification
- Experience with Navy IT systems
- Experience with trouble ticketing system
- Microsoft Office Suite
What We Do
King Technologies, Inc. is on the front lines of local and wide area network computing technology. We provide solutions to meet specific corporate and government requirements with commercial off-the-shelf solutions tailored to each network.
We specialize in implementing, maintaining and managing wide and local area networks in the government environment.
We provide expert service and experience in designing, testing, implementing, maintaining, and servicing Wide and Local Area Networks, as well as integrating essential operational technology on networks around the world, ashore and afloat. Our staff has the essential knowledge of all aspects of hardware, software, and networking protocols, making us your go-to source for software integration, troubleshooting, service and on-the-job training.
King’s leadership and technical teams are dedicated to providing world-class network service to the government and commercial enterprises. King understands both the nature of a competitive environment and the pressure for companies, with networks of all sizes, to seek out better, more cost-effective solutions. To that end, we offer expertise in five key service areas:
~System Administration
~Design, Engineering and Testing
~Installation and Maintenance
~Training
~Security
Our field personnel are ready to travel to domestic, foreign, and on-sea sites. All of our technicians and engineers maintain certifications qualifying them as Information Assurance Technicians, as required by the Department of Defense.
