Job Summary:
Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
- Answer emails and phone calls and communicating with all vendors and associates involved.
- Responds to all open tickets for technical support in a timely matter.
- Provides support to end users for computers, application, system, network, device, access, hardware, and software issues.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- Assists department heads and other employees with resolving user problems.
Additional Responsibilities: Adhere to the Tony Group Standards
- SMILE: be positive and respectful to everyone
- GREET: greet everyone within five feet
- HELP: help every guest or find someone who can
- THANK: remember to always thank the guest
- GOLD: Go for Gold (Grand Opening Look, Daily)
Required Skills/Abilities:
- Excellent verbal, listening, and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks daily
- Ability to function well in a high-paced and at times stressful environment.
- Must be able to work well with the team
Education and Experience:
- Bachelor of Computer Science
- 1-2 years of IT experience (Preferred)
Physical Requirements:
Regularly required to stand; walk; sit; kneel; crawl; in all types of locations including under desks, in technician/car bays, roofs. Must be able to lift items up to 50 pounds at times.
Skills Required
- Bachelor of Computer Science
- 1-2 years of IT experience
- Excellent verbal, listening, and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills and ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize daily tasks
- Ability to work in a high-paced and stressful environment
- Ability to work well with a team
- Ability to stand, walk, sit, kneel, and crawl in varied locations
- Ability to lift items up to 50 pounds
What We Do
Tony Hawaii Automotive Group is a family-owned automotive dealership group serving customers across Hawaii. Operating as Tony Group Autoplex, it sells and services new and used vehicles, representing brands including Honda, Nissan, Volkswagen, Hyundai, and Genesis. Its offerings also include certified pre-owned vehicles, financing, leasing, OEM parts, maintenance, collision repair, vehicle accessories, trade-ins, test drives, and car-wash services for local drivers and families.
