Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Headquartered in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Specialist will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
- Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
- Serve as an escalation point for complex technical incidents from Helpdesk I/II analysts, providing advanced troubleshooting for Windows, macOS, mobile devices, networking, and enterprise applications.
- Administer and manage identity, access, and security configurations across platforms such as Active Directory, Azure AD, and Microsoft 365, including group policy adjustments, user provisioning, and mailbox management.
- Use remote access software, such as ConnectWise, ManageEngine.
- Maintain and improve remote support infrastructure (ConnectWise, ManageEngine), including scripting automations, ticket workflow tuning, and performance insights.
- Analyze recurring technical issues, identify root causes, and recommend permanent fixes or improvements to system reliability and support processes.
- Lead small-to-medium-sized IT projects, such as hardware refresh cycles, software rollouts, or departmental technology upgrades, coordinating with internal stakeholders.
- Contribute to IT documentation, writing technical guides, SOPs, and knowledge base articles to support Help Desk operations.
- Assist with endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
- Provide high-touch support for business-critical users or departments, ensuring minimal downtime and proactive issue resolution.
- Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
- Provide phone and internet chat-based support for our help desk.
- Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
- Provide escalation resources to QA device repairs and software installations based on our custom evaluation frameworks.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned.
- High school diploma or equivalent.
- 3–4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
- Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, and endpoint management systems (ManageEngine, Intune, MDT), and Microsoft Office Suite.
- Completed college coursework in an IT related field or technical science.
- Experience performing advanced troubleshooting across hardware, OS, networking, and cloud services.
- Strong understanding of security best practices, patching lifecycles, and enterprise support standards.
- Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
- AA CompTIA A+ certification for computer technology.
- Microsoft 365 or Microsoft Azure certifications (AZ-900 or similar).
- Experience automating tasks via PowerShell or equivalent scripting languages.
- Previous experience in a Tier II/Tier III support or specialist-level role.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 4% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs & Company Sponsored Events
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $29 - $34/hr.
This position will consider in-office and/or hybrid work schedules for candidates near the Greater Houston area.
Skills Required
- High school diploma or equivalent
- 3-4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles
- Proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, endpoint management systems such as ManageEngine, Intune, and MDT, and Microsoft Office Suite
- Completed college coursework in an IT-related field or technical science
- Experience performing advanced troubleshooting across hardware, operating systems, networking, and cloud services
- Strong understanding of security best practices, patching lifecycles, and enterprise support standards
- Bachelor's degree or higher in an IT-related field, or equivalent years of IT-related experience
- CompTIA A+ certification
- Microsoft 365 or Microsoft Azure certification, such as AZ-900
- Experience automating tasks with PowerShell or equivalent scripting languages
- Previous Tier II or Tier III support or specialist-level experience
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
