IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
Join us for this Maine-based/local driving distance 12-week internship with the IT Help Desk group and be a part of the Enterprise Global Help Desk IT Team gaining real world troubleshooting experience for our 11,000 employee company, IDEXX.
In this internship role you would…
- Provide tier-1 IT support for IDEXX employees located in our Westbrook, Maine campus and around the world. Supporting a global enterprise organization of over 11,000 employees
- This includes walk-up appointments, new hardware set-up and provisioning, and assisting with day-to-day IT issues
- You will work closely with the IT Help Desk and end-user support teams
- Work on-site in our Westbrook, ME offices
- Help support projects, including deploying high-end workstations to support animal diagnostics in our reference labs
Day-to-day asks are likely to include:
- New hardware provisioning, including: laptops, desktops, and mobile devices
- Walk-up support for hardware, software, and access issues
- Documenting your work in our ticketing system, leveraging other IT support teams to deliver a resolution
Ideal skills for this role include:
- Customer Service, teamwork, collaboration, and communication skills
- Knowledge of Windows, iOS, and Mac OS operating systems
- Knowledge of the Microsoft 365 Platform (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, etc.)
- Familiarity with Active Directory or other user and computer management systems
Requirements for the role include:
- Currently enrolled in an undergraduate or graduate program majoring in Information Technology, Computer Science, or other related degrees.
- Applicants must be at least 18 years of age and must have completed at least one year of college.
- A track record of student success and potential as demonstrated by GPA, research portfolio, prior work experiences and/or the recommendation of a professor preferred.
Experience with the following would be a strong plus:
- CompTIA A+, Network+, or Security+
- Active Directory knowledge/familiarity
- Microsoft 365 apps including Azure
- Mac/Mobile support
What’s in it for you:
You would get exposure to the hands-on processes of IT support in a global leader in pet healthcare innovation. From Active Directory, Microsoft 365/Azure, and cloud-based applications and infrastructure, experience first-hand the technology stack of modern IT!
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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