IT Help Desk Intern

The IT Help Desk Intern role is part time and designed for students to gain experience in a business environment while providing frontline technical support to internal users across Western Protective Solutions. This role serves as the first point of contact for day-to-day IT support requests and assists with maintaining reliable technology systems that support business operations. Working closely with a senior IT team member, the intern will gain hands-on experience supporting infrastructure hardware, software, user accounts, and business systems in a fast-paced manufacturing and office environment. This position is assigned to Western Protective Solutions located in Eugene, Oregon. Expected hours are approximately 15–25 hours per week, with some flexibility around school schedules when possible.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve basic hardware, software, printer, and network connectivity issues; escalate more complex issues to senior IT staff as needed.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and related peripherals.
• Prepare and deploy workstations for new employees, including hardware setup, software installation, and user access configuration.
• Assist with user account management in Active Directory and Azure Entra ID, including password resets, user activation/deactivation, and access troubleshooting.
• Support software rollouts, updates, Windows patching, and routine workstation maintenance activities.
• Document support activities, resolutions, and updates within the helpdesk ticketing system and maintain accurate IT documentation and procedures.
• Maintain inventory of IT equipment, supplies, and technology assets.
• Coordinate with external vendors and service providers on support escalations and troubleshooting activities.
• Assist both internal and remote users with system access, technology usage, and basic business process support.
• Address printer-related needs including toner replacement, installations, configuration, and troubleshooting.
• Participate in system maintenance, testing, and occasional after-hours support activities as needed.
• Gather user feedback and recommend technology improvements that enhance operational efficiency and business workflows.
• Keep workplace clean, tidy and in good condition.
• Return all tools and equipment to their designated spot after each use.
• Perform other duties and special projects as assigned.

Key Attributes

• Strong interest in technology, curiosity, and eagerness to learn.
• Ability to communicate effectively both orally and in writing.
• Dependable, Organized, and detail oriented.
• Ability to follow documented procedures and ask questions when requirements are unclear
• Ability to document technical issues, troubleshooting steps, and resolutions clearly.
• Understands the importance of confidentiality and responsible system access.

Physical Requirements

• Ability to lift and move IT equipment up to 50 pounds with or without assistance.
• Ability to sit, stand, bend, and move throughout office and production environments for extended periods.
• Ability to work at computer workstations for prolonged periods of time.
• This position requires the ability to obtain a security clearance from the U.S. government, which requires U.S. citizenship

Qualifications

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred.
• Basic understanding of network infrastructure installations
• Basic understanding of network security architecture