If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.
If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade!
The IT Help Desk Field Support Technician provides technical support and hardware management to our expanding network of branches. This position will oversee the lifecycle of branch equipment from acquisition to recycling, including configuration and refreshing. IT Help Desk Field Support Technician also functions as a Tier 2 resource in our Help Desk, focused on branch-specific requests.
This position is based out of Western PA.
Responsibilities:
· Provide phone and desk-side in-person support
· Utilize remote management and vendor partners to deploy technical solutions and resolve issues as needed
· Up to 50% travel is required in our branch footprint. In-branch visits for projects and maintenance will sometimes be necessary
· Participate and lead branch-specific projects to deploy, update and improve technology
· Expand and maintain documentation, practices, and procedures for deploying and maintaining technology in our branches
· Follow run-book procedures when resolving issues and responding to incidents. Provide feedback and improve existing processes and procedures.
· Represent the IT department as “face to the customer”, cultivating relationships with key branch personnel to understand and advocate for their needs.
· Support inventory and asset management process
Technical Skills:
· Microsoft Windows 11
· Solid networking skills/knowledge
· Office 365
· Some MacOS is a plus
· Mobile phone (Android/iOS)
· Jira/Confluence
· VPN (client-side)
· Ability to diagnose and resolve advanced technical issues
· Customer-oriented and service-minded
· Install, configure, and maintain various software applications
· Develop scripts for automation tasks
· Excellent verbal and written communication skills
· Provide Support for video and collaborations issues
Experience:
· 3-4 years of IT Support and/or Help Desk experience preferred, or a combination of experience in wholesale distribution and technology
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What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
