C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
We are looking for an IT Help Desk Engineer to join our team in Redwood City, California. As the first point of contact for technical support across the company, you will keep our employees productive and our systems running smoothly — from onboarding new hires and provisioning equipment to diagnosing difficult hardware and software issues and supporting executives directly. You will work hands-on with a modern stack including macOS, Windows, and iOS devices, Office 365, Atlassian, and Meraki, and you will own each ticket from the moment it is raised through to a confirmed resolution. The ideal candidate is a calm, resourceful problem-solver who communicates clearly, thrives in a dynamic environment, and takes genuine pride in delivering an outstanding support experience to every colleague — regardless of their seniority or technical fluency.
Responsibilities
- Manage Help Desk tickets in a timely manner, taking ownership from intake through resolution.
- Respond to customer issues via phone, email, and chat with professionalism and urgency.
- Provide white-glove customer assistance, including direct C-level interaction.
- Continually improve and streamline the new-hire process through computer configuration and account creation.
- Document customer interactions, resolutions, and processes to build a reliable knowledge base.
- Run diagnostics to identify and resolve customer-reported issues.
- Install, configure, modify, and repair computer software and hardware.
- Follow up with customers to ensure issues are fully resolved and they are satisfied.
Qualifications
- Bachelor's degree required; Master's degree preferred.
- 2+ years of experience working in a help desk or IT support environment.
- Experience with Office 365, Atlassian, and Meraki administration.
- Critical thinking and excellent system diagnostic and troubleshooting skills.
- Flexibility to work a variety of shifts with minimal notice.
- Proficiency with macOS, Windows, and iOS computers and devices.
- Excellent oral and written communication skills.
- Detail oriented, with the ability to keep thorough notes on issues.
- Highly organized, with the ability to keep Help Desk tickets in order.
- Ability to diagnose and resolve technical issues across a range of complexity.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Skills Required
- Bachelor's degree
- Master's degree
- 2+ years experience in a help desk or IT support environment
- Experience with Office 365 administration
- Experience with Atlassian administration
- Experience with Meraki administration
- Proficiency with macOS
- Proficiency with Windows
- Proficiency with iOS devices
- Critical thinking and strong diagnostic/troubleshooting skills
- Flexibility to work a variety of shifts with minimal notice
- Excellent oral and written communication skills
- Detail oriented with ability to keep thorough notes
- Highly organized with ability to manage Help Desk tickets
- Ability to diagnose and resolve technical issues across a range of complexity
- Authorized to work in the United States without company sponsorship
C3 AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C3 AI and has not been reviewed or approved by C3 AI.
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Fair & Transparent Compensation — Pay is considered competitive to above average for many roles, and compensation stands out more positively than several other aspects of the company. High-end packages are available in certain roles and levels, indicating the ability to pay at or above market when needed.
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Career-Linked Recognition & Rewards — The company funds an online master’s program that confers a $25,000 completion bonus, a guaranteed 15% raise, and a stock grant. Ongoing internal training and small course-completion bonuses further tie rewards to development milestones.
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Wellbeing & Lifestyle Benefits — Daily catered lunches, stocked snacks, a free gym membership at the Redwood City HQ, and commuter benefits provide tangible day-to-day perks. Business-travel health coverage and other on-site amenities enhance the workplace experience for those regularly in office.
C3 AI Insights
What We Do
C3 AI is the leading Enterprise AI software provider for accelerating digital transformation. Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time. At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.
