The Role
Provide technical support to more than 6,000 users across 180+ client organizations. Diagnose and resolve issues across Windows, macOS, servers, cloud resources, productivity suites, and smart devices. Document issues and resolutions, communicate with users and teammates, adapt to varied client environments, travel to client sites, and participate in an approximately one-week on-call rotation every 12–16 weeks.
Summary Generated by Built In
Are you really interested in technology and spend your time always trying to learn more? You could be the addition we are looking for!
This is a full-time position in the Bay Area.
The Company
boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.
You must have a valid CA driver’s license and must be willing to travel to client sites as needed.
This is a full-time position in the Bay Area.
The Company
boxIT has been delivering local, reliable and cost-effective IT services to California businesses since 2001. We are a growing company that prides itself on “Providing innovative solutions that empower our clients to overcome their technical challenges, improve efficiency and drive business success." Employees should be prepared to work at the company's headquarters in the Presidio in addition to traveling to client sites as per the schedule demands.
You must have a valid CA driver’s license and must be willing to travel to client sites as needed.
Key Responsibilities
- Provide excellent technical support to more than 6,000 users across 200+ client organizations.
- Diagnose and resolve issues across a wide range of technologies.
- Communicate clearly with users and teammates, and document issues and resolutions.
- Adapt to different client environments and take ownership of assigned work.
- Travel to client sites as needed to provide support.
- Participate in a one-week on-call rotation approximately every 6-8 weeks.
Skills, Knowledge & Expertise
- Experience supporting Windows 10/11
- Experience supporting Apple macOS
- Familiarity with Windows Server 2016/2019/2022 and Active Directory
- Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)
- Familiarity with Microsoft 365 and Google Workspace (G Suite)
- Familiarity with ‘smart’ devices such as phones, tablets, etc.
- Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
- Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
- Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)
Job Benefits
- Medical, dental and vision benefits
- 401K plan + company matching
- Stipend for weekly lunch
- Free snacks at the Presidio office
- Unlimited Permissive PTO
- Additional incentive for successful completion of on-call week
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
Skills Required
- Experience supporting Windows 10/11
- Experience supporting Apple macOS
- Familiarity with Windows Server 2012, 2016, 2019, and 2022
- Familiarity with Active Directory
- Familiarity with Google Drive, SharePoint, and OneDrive
- Familiarity with Microsoft 365 and Google Workspace
- Familiarity with smart devices such as phones and tablets
- Valid California driver's license
- Willingness to travel to client sites as needed
- Familiarity with PowerShell, Bash, or Python
- Knowledge of Slack or Microsoft Teams
- Exposure to ConnectWise Manage/PSA
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Shield Technology Partners is building a world-class network of high-performing IT service businesses across the country. We are dedicated to empowering local leaders by combining their unique cultures and brands with the strength of advanced technology and national-scale resources. Our mission is simple: amplify what you’ve already built, while preserving the autonomy and relationships that make your business thrive. Through a transparent, collaborative growth model, Shield Technology Partners offers a path for MSPs to scale without losing their identity. By integrating cutting-edge technology and shared expertise, we create unmatched opportunities for your team while delivering the best of local service and innovation to clients. Together, we’re paving the way for a bold future in IT services.
