Position Summary: We are seeking a technically proficient and customer-focused IT Help Desk Analyst to join our team. This individual will serve as the primary point of contact for technical support for all employees across our hybrid work environment including those in our Boston HQ, California office, and remote locations. This role is an excellent opportunity for an early-career IT professional to develop hands-on expertise with a broad range of enterprise systems and technologies.
What You Will Do:
- Provide Frontline Support: Triage and resolve Tier 1 and Tier 2 technical issues related to hardware (macOS laptops), software (Google Workspace, Slack), and network connectivity.
- Onboard & Offboard Team Members: Manage the entire employee equipment lifecycle, from configuring new-hire setups to managing IT inventory and assets.
- Administer Core Systems: Oversee user access and account management for our key business applications, ensuring security and efficiency.
- Enhance Our Operations: Help build our knowledge base by creating clear documentation and identifying opportunities to streamline IT processes.
- Support a Hybrid Office: Ensure our office technology, including AV equipment and conference room systems, operates seamlessly.
What You Bring to the Table:
- Experience: 1 to 2 years in an IT support or help desk capacity.
- Technical Skills: Strong command of macOS is essential. Experience with Windows and familiarity with tools like Zoom and Google Workspace are required.
- Communication: The ability to translate complex technical issues into simple, understandable terms for any audience.
- Problem-Solving Mindset: A natural curiosity and a drive to find the root cause of an issue, using all available resources to find a solution.
- Growth Potential: An eagerness to learn is critical. Exposure to platforms like Okta, Jamf, AWS, CrowdStrike, or Proofpoint is a significant advantage.
Salary range: $64,000-$87,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Top Skills
What We Do
From small local businesses to large multinational corporations, when manufacturers use Paperless Parts they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component to our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices, to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward.
Paperless Parts is the leading secure, ITAR compliant, cloud-based sales and quoting platform revolutionizing manufacturing. Our company’s patented technology and proprietary geometry engine unlocks hidden insights that enable job shop manufacturers to modernize and grow their business. Paperless Parts integrates with ERP systems to level up the way manufacturers quote and communicate with customers by rapidly pinpointing manufacturability issues, creating quotes, and processing orders for sheet metal fabrication, CNC machining, and additive manufacturing processes.
Why Work With Us
At Paperless Parts, we are intentional, we are persistent and we are a team. We’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins as a team.
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