IT Help Desk Analyst

Sorry, this job was removed Sorry, this job was removed at 03:31 p.m. (CST) on Wednesday, Nov 13, 2024
Be an Early Applicant
Pittsburgh, PA
Information Technology
The Role

All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user inquiries via call and chat, diagnosing the problem, and providing applicable remedies.
Responsibilities:

  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • Securing Data/Information - Protect the integrity and confidentiality of all data and information through physical and electronic measures.
  • Call/Chat Quality Evaluation Acknowledgement/Feedback Application - Consistently acknowledge call/chat quality evaluations in quality evaluation software and consistently apply feedback.
  • Troubleshooting - Has a fundamental understanding of system support/Knowledge repository and ability to navigate to resolve common customer issues. Consistently document troubleshooting in the ticket.
  • System Interruption Response and Handling - Follow the System Interruption Handling process consistently. Communicate with other staff for possible system-wide interruption.
  • Meeting Participation - Attend meetings on time, ask questions and apply feedback
  • Disaster Recovery Adherence - Understand the basics of Disaster Recovery processes.
  • Answering Support Calls/Answer Support Chats - Provide customer service support to any or all customers via calls/chats.
  • Ticket Quality - Document and manage end-user requests in the Incident Tracking System. Basic understanding of what demographic information, details related to technical issues to capture to properly route to appropriate team.
  • Technical Skills/Problem Solving - Understand the basic technologies. Apply basic problem-solving skills to achieve resolution.

Qualifications:

  • Familiarity with modern technology and best support practices through education or practical experience.
  • Prior customer service experience required.
  • Excellent interpersonal, written and communication skills required.
  • Ability to work in a fast-paced environment.

Preferred Qualifications:

  • Willingness and flexibility to adapt and adopt rapid technology and process changes
  • Effective problem-solving skills that center around research, teamwork, decision making, and emotional intelligence
  • Familiarity with following applications (Office 365, Cerner, Medipac, Epic, etc.)
  • Experience with Cherwell or other IT Service Management systems
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Cranberry Township, PA
136 Employees
On-site Workplace
Year Founded: 1988

What We Do

All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.

Similar Jobs

CDW Logo CDW

Principal Field Solution Architect

Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
Remote
Hybrid
PA, USA
15100 Employees
115K-144K Annually

The PNC Financial Services Group Logo The PNC Financial Services Group

Security Analyst - Third Party Security Assessments

Machine Learning • Payments • Security • Software • Financial Services
Hybrid
Pittsburgh, PA, USA
55000 Employees

CNA Logo CNA

Actuary - Financial Lines Pricing

Cloud • Insurance • Professional Services • Analytics • Cybersecurity
Hybrid
5 Locations
7000 Employees
72K-185K Annually

Artera Logo Artera

Customer Technical Support Engineer

Healthtech • Other • Sales • Software • Analytics • Conversational AI
Easy Apply
Hybrid
9 Locations
318 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Enterprise Web • Consulting • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account