IT Hardware Generalist

This position is for a temporary engagement through our staffing partner Yoh Enterprise Solutions. Candidates must be authorized to work in the United States for this position.

This will be an on-site position, requiring you to be onsite five days per week.

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5 . We're also proud to say that The Last of Us Part I is now available for the first time on PC. Currently, we’re busy at the kennel working on a brand-new single player game that we're excited about and we'd love to find talented individuals to join us.

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking a Hardware Generalist to join our team in supporting our infrastructure and development team. This position will be the main point of contact for hardware support of our local and remote users. The ideal candidate will have previous experience in a help desk support role, exceptional customer service skills, and will be able to collaborate well in a team environment. The ideal candidate will also have a strong passion for customer service, problem-solving, and supporting cutting-edge hardware solutions.

If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you!

What you will do:

• Serve as the main support contact for hardware issues within Naughty Dog 
• Build, configure, maintain, and repair bespoke workstations
• Prioritize and manage multiple support requests while maintaining SLA expectations
• Perform remote and local troubleshooting through various diagnostic techniques
• Follow up with users and see problems through to resolution
• Properly escalate unresolved queries to the next level of support
• Install, modify, and repair computer hardware, software, and peripherals for users
• Track hardware assets from procurement through deployment, maintenance, and retirement
• Maintain accurate inventory records and hardware documentation
• Perform relocation of workstations, lab equipment, and servers throughout the studio
• Record, track, and document the help desk request problem-solving process from creation to resolution
• Provide white glove service to VIP executives and studio visitors
• Additional responsibilities may be assigned as needed

What skills you will use:

• Must have 3+ years of working experience in providing help desk support in a studio or enterprise environment
• Expert knowledge of PC hardware architecture, workstation assembly, deployment, troubleshooting, and repair
• Expert troubleshooting of PC, server, and A/V hardware
• Strong client-facing and communication skills
• Strong understanding of the Microsoft Windows 11 operating system
• Ability to safely lift and move computer equipment and peripherals as required
• Experience with Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
• Proficiency in Microsoft Office 365
• Familiarity with TCP networking and other basic networking protocols

Bonus Skills:

• Operating Systems: Linux, Mac OS, Windows Server 2022
• Languages: Python, SQL, PowerShell, Bash
• Familiarity with live streaming hardware and software
• Familiarity with Sony PlayStation 5 hardware, software interfaces and peripherals
• Passion for games

As part of the Naughty Dog application process, candidates should expect to be given a technical interview.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic, national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

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