Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the IT Hardware Engineer position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.
The ideal candidate will design, deploy, test, and sustain enterprise IT hardware systems in classified and unclassified environments. This role provides advanced (Tier 3) technical support for hardware systems, ensuring reliability, security, and compliance with Intelligence Community and DoD information assurance requirements.
The Hardware Engineer plays a critical role in life cycle management of IT assets, troubleshooting complex hardware issues, supporting enterprise services, and developing standard operating procedures (SOPs) to maintain mission readiness.
Key Responsibilities
The IT Hardware Engineer will:
- Design, deploy, configure, and maintain enterprise IT hardware systems
- Conduct hardware testing, validation, and troubleshooting to ensure operational performance
- Provide Tier 3 support for complex hardware failures, including root cause analysis and repair coordination
- Support and maintain IT equipment, assets, and systems across DIA facilities
- Develop, document, and maintain hardware support SOPs and technical procedures
- Support hardware life cycle management, including installation, maintenance, upgrades, and decommissioning
- Assist with change management, risk management, and IT service management activities
- Collaborate with engineering, operations, and cybersecurity teams to support mission requirements
- Maintain accurate documentation for hardware configurations, installations, and repairs
- Ensure systems comply with information assurance, security, and compliance requirements
- Support operations in classified IT environments, following applicable security handling procedures
Skills and Experience
The IT Hardware Engineer must have:
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
- 5+ years of experience designing, deploying, and maintaining enterprise IT hardware systems, preferably within Department of Defense (DoD) or Intelligence Community (IC) environments
- Willingness to support after-hours, on-call, or emergency operations as required
- Proven hands-on experience with hardware installations, upgrades, system testing, troubleshooting, and enterprise IT service and support environments
- Experience providing Tier 3 technical support and resolving complex hardware-related issues
- Knowledge of IT asset management, configuration management, and equipment lifecycle processes
- Experience with customer relationship management, stakeholder support, change management, risk management, and Information Technology Service Management (ITSM) frameworks
- Familiarity with cybersecurity and accreditation standards, including ICD 503, DCID 6/3, DIA-CAP, and applicable NIST guidance
- Proficiency working in classified IT environments, including security procedures, operational processes, and classified systems terminology
- Experience supporting Defense Intelligence Agency (DIA) or Intelligence Community (IC) missions
- Familiarity with enterprise hardware infrastructure and facility-based IT systems
Education and Certifications
The It Hardware Engineer must meet the following:
Required
- Bachelor’s degree in Information Technology, Computer Engineering, Electronics Engineering, Computer Science, or a related technical discipline
- Relevant experience may be substituted in lieu of a degree
- CompTIA Security+ CE or equivalent IAT II certification
Preferred
- Vendor-specific hardware certifications (Dell, HPE, Cisco, etc.)
- ITIL Foundation
- Must be compliant with DoD 8140 certification and training requirements
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary RangeUSD $135,000.00 - USD $145,000.00 /Yr.Skills Required
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
- 5+ years of experience designing, deploying, and maintaining enterprise IT hardware systems
- Willingness to support after-hours, on-call, or emergency operations
- Hands-on experience with hardware installations, upgrades, system testing, troubleshooting, and enterprise IT support environments
- Experience providing Tier 3 technical support and resolving complex hardware issues
- Knowledge of IT asset management, configuration management, and equipment lifecycle processes
- Experience with stakeholder support, change management, risk management, and ITSM frameworks
- Familiarity with ICD 503, DCID 6/3, DIA-CAP, and applicable NIST guidance
- Experience working in classified IT environments and with classified systems terminology
- Experience supporting DIA or Intelligence Community missions
- Familiarity with enterprise hardware infrastructure and facility-based IT systems
- Bachelor's degree in Information Technology, Computer Engineering, Electronics Engineering, Computer Science, or a related technical discipline; relevant experience may substitute
- CompTIA Security+ CE or equivalent IAT II certification
- Vendor-specific hardware certifications such as Dell, HPE, or Cisco
- ITIL Foundation certification
- Compliance with DoD 8140 certification and training requirements
- U.S. citizenship
What We Do
Galapagos Federal Systems LLC is part of the Small Disadvantaged Business (SDB) registered with the Small Business Administration (SBA) under Nā ‘Ōiwi Kāne, a Native Hawaiian Organization (NHO). We provide large organization stability, capability, and over 30 years of IT management in combination with small business flexibility, agility, and customer care. Leveraging the experience and long-standing success of our management team and Nā ‘Ōiwi Kāne, Galapagos is capable of successfully competing for and executing large business contracts. Our success is based on our ability to adapt quickly and respond to customer needs, providing not only the technical expertise necessary to deliver critical solutions, but also the mature management and leadership required to support and sustain large initiatives. Galapagos strives to be a role model in business and community; do the right things for our customers and employees; create lasting customer relationships as a partner, not a vendor; and attract and retain a world-class workforce. We at Galapagos not only strive to meet the highest expectations of our clients, but to also build strong lasting relationships ensuring a great working environment for our team and our clients. Our team embodies passion and professionalism on all fronts within our company. We are driven to excel, do what is right, positively impact everyone in everything we do.
