IT GSD Specialist

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

• AI-first mindset, able to do simple prompting and knowledge in any AI platform.

• Comfortable in providing mid-to-advance level troubleshooting and systems configuration for both Windows and Mac OS workstations. 

• Familiarity in VoIP and conferencing technology troubleshooting. 

• Knowledge of asset management principles (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment) 

• Resourceful independent troubleshooting skills for company-supported applications (both local clients and web-based) 

• Collaboration with other IT teams for partnership in incident management, issue escalations, and project management. 

• Knowledge base documentation authoring and maintenance skills; expectations for this position include self-initiative to identify knowledge base opportunities (for both our internal user base and support team peers) 

• Serve as a subject matter expert in areas of high technical competency, leading cross training and communication with peers to strengthen team knowledge in the respective subject matter.

To succeed in this role you must have experience in:

• Customer-service centric mindset with pride in delivering a high level of prompt support to our employees 

• Relevant examples of project management leadership in driving support process improvements for peers and end users (a creative, solution-minded approach when encountering inefficiencies) 

• Top-notch interpersonal communication skills, both verbal and written 

• Familiarity with Office 365 Cloud platform, both troubleshooting and administration (user and groups management, mail troubleshooting, etc.) 

• Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level 

• Familiarity with network protocols and configurations (TCP/IP, LAN, WAN) 

• Network troubleshooting skills including demonstrated knowledge of VPN client troubleshooting beyond restarting services 

• Comfortable with Active Directory user and groups management 

• Mid-to-advance level troubleshooting skills with VoIP and conferencing applications (such as the RingCentral platform) 

• Mobile device support (iOS, Android)  

• Authentication / Single Sign-On troubleshooting experience (e.g. OKTA) 

Desired Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent 

• At least 2 years of experience in handling the same post or any related experiences 

• Must be willing to work at night and in Cubao/Ortigas.

Nice-To-Have: 

• Google Workspaces Admin 

• Demonstrated Project Management skills 

• Active Directory familiarity and comfort with DHCP, DNS, Group Policy 

• Workflow Automation experience 

• IT Service Management administration (ticketing, knowledge, user and group management) 

• Systems Administration skills (PowerShell, terminal based interfaces, basic scripting) 

• Device Management systems (Workspace ONE, JAMF) 

• Atlassian Suite (Confluence, Jira) 

What we offer: 

• Comprehensive HMO package (medical and dental with AD&D) +3 Dependents

• Group Life Insurance (Life, disability, and personal accident) and Burial Benefit

• Rice, and clothing allowance

• Employee Assistance Program (EAP): access to unlimited sessions with licensed psychologists

• On-demand digital 1:1 wellness coaching

• Group business travel insurance

• Leave entitlements, paid time-off, paid sick leave, and paid holidays

RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. RingCentral constantly discovers, develops and deploys innovations that power productivity and drive better decisions for our customers. RingCentral’s IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

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• Have read and agreed to our Data Privacy Policy 

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