About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About the role
Due to recent contract wins, we’re looking for an experienced Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.
We’re looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will reside within the Reading/Slough area as frequent travel throughout the south of England is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.
What you will be doing –
- Troubleshooting and diagnosing technical issues.
- Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
- Deploying new hardware and software solutions.
- Installing and migrating customer networking equipment.
- Attending customer sites for break-fix and chargeable incidents.
You will suit the role if you have –
- Experience working in a similar role.
- Excellent communication and documentation skills.
- Excellent customer service, and are able to build strong working relationships with colleagues and customers.
- Confidence to make decisions and demonstrate sound judgement.
- Experience with VMWare (desirable)
- Experience with Windows Server (desirable)
- Experience using Mitel (desirable)
- Networking fundamentals, CCNA (desirable)
- A full and valid UK Driving License
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn and driven to being the best at what you do and live our values.
Salary
Starting salary, £25,000 - £36,000 (depending on experience) + Company Vehicle
Benefits
Here at Aspire we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- 25 Days Annual Leave
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
We are looking for a candidate in the Reading/Slough and surrounding areas, however, you may, on occasion, be required to work at customer locations throughout the UK.
Hours of Work
37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.
- Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
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What We Do
Welcome to Aspire Technology Solutions! We are an award-winning IT Managed Service and Cyber Security Provider. We deliver leading technology solutions across cyber security, cloud, connectivity, managed services and unified communications to help our customers drive real business benefits.
Our mission is to deliver technology like no other; we are dedicated to putting technology to work to help our customers innovate, become more efficient and grow quicker.
We help our customers accelerate their ambitions through inspirational technology and to achieve this, we have a passion for delivering a sensational data-driven customer experience. To make sure we’re on track, we measure our performance using the Net Promoter Score (NPS) global measure. In the past 12 months our score has averaged +82 which is deemed ‘world-class’.
At Aspire, we design and deliver innovative IT solutions that drive organisations forward. In a world that’s changing faster than ever, we expect our customers to expect more from their technology.
