About this role
As our IT Experience Engineer, you’ll build and optimise our SOE, managing the platforms behind it—including virtual desktops. You’ll ensure a seamless day-to-day tech experience across our hubs, spanning connectivity, meeting room tech, printing and desk booking.
About you
The ideal candidate brings five years’ experience working within large, complex or multi-site environments, with a strong ability to navigate varied technologies and stakeholder needs. You’ve managed technology projects end-to-end, including vendor coordination, and are experienced in administering management and monitoring systems.
Strong interpersonal skills are essential in this role—you’re an effective communicator who builds trusted relationships across the business. With a customer-focused mindset, you actively listen, engage stakeholders and deliver a high-quality IT experience aligned to business needs.
You’ll bring:
Tertiary qualifications in an IT related discipline
Ability to multi-task, challenge the status quo and adapt to changes quickly
Proven experience with the following technology types:
Cloud technologies, such as Amazon Web Services (AWS), Azure, and other Microsoft VDI technologies
Administration of InTune environments
Jamf & Airwatch management platforms
Active Directory/Group Policy/DNS
Network Administration – Routing/Switching/Firewalls/Wireless / SD-WAN
Meeting room hardware such as Neat, Crestron and Polycom
Professional IT Certifications such as , Cisco CCNA, Microsoft MD-102 EndPoint Administrator, Azure AZ-900: Microsoft Azure Fundamentals, AWS SysOps Administrator (preferred)
We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you!
Who we are
nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
We’re committed to creating an accessible recruitment process and employment experience. If you require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance + 35% off travel insurance
Opportunity to give back with paid volunteering leave supported by the nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leave for all new parents regardless of carer status
5 days paid cultural leave for First Nations peoples
4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.
Skills Required
- Tertiary qualifications in an IT related discipline
- 5 years experience in large, complex or multi-site environments
- Proven experience with cloud technologies such as AWS, Azure, and Microsoft VDI
- Experience in administering InTune environments
- Experience with Jamf & Airwatch management platforms
- Knowledge of Active Directory, Group Policy and DNS
- Network Administration skills including Routing, Switching, and Firewalls
- Experience with meeting room hardware such as Neat, Crestron, and Polycom
- Professional IT Certifications preferred (Cisco CCNA, Microsoft MD-102, Azure AZ-900, AWS SysOps)
What We Do
As a trusted health partner, we support the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. We believe that by giving our members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health. Our team of over 1,200 employees throughout Australia, New Zealand, Ireland and the United States all share in our purpose of your better health. nib operates and supports employees and members from all corners of the world. Our organisation acknowledges and respects the custodianship that Indigenous peoples have on their lands and waterways
