The Role
Manages and supports IT infrastructure, end-user systems, accounts, hardware, software, networks, backups, and security tools. Provides first-line troubleshooting for hardware, software, and network issues across office and remote locations. Handles IT asset procurement and tracking, user onboarding, access permissions, documentation, reporting, and employee training. Supports Windows, Microsoft Office, Zoho applications, firewalls, antivirus systems, printers, and cloud-based tools while maintaining organizational IT policies and security protocols.
Summary Generated by Built In
The IT Executive will be responsible for managing and supporting Dermatouch’s IT infrastructure, systems, and end-user requirements. This includes installation, configuration, troubleshooting, and maintenance of IT hardware/software, user account management, IT asset tracking, and ensuring data security. The role also involves supporting internal teams with IT tools (such as email, CRM, and cloud-based applications) to ensure smooth day-to-day business operations.
Key Responsibilities:
• Create, manage, and maintain user accounts in Active Directory, Zoho, and other business applications.
• Provide required access permissions and manage hardware allocation for new employees.
• Install, configure, and troubleshoot Windows OS, MS Office, Zoho Email, Zoho Books, Zoho CRM, and other company-specific software.
• Provide IT training and guidance to new users on policies and tools (onsite & remotely).
• Manage, configure, and monitor firewalls, antivirus systems, and backups to ensure data security.
• Oversee CCTV monitoring, networking devices, and IT peripheral inventory.
• Support and troubleshoot network issues, printers, and hardware upgrades.
• Act as the first point of contact for IT support queries via ticketing tools or direct communication.
• Troubleshoot and resolve IT issues (hardware/software/network) for employees across offices and remote locations.
• Procure, maintain, and track IT assets including laptops, desktops, printers, and mobile devices.
• Maintain up-to-date records of IT hardware and software licenses.
• Ensure IT policies and security protocols are followed across the organization.
• Maintain regular backups and prepare IT reports/documentation as required.
Requirements
• Bachelor’s degree/diploma in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support/desktop support/system administration.
• Strong knowledge of Windows OS, Active Directory, MS Office, and cloud-based applications.
• Experience with Zoho (Email, Books, CRM) preferred.
• Knowledge of firewalls, antivirus solutions, and backup management.
• Good troubleshooting, problem-solving, and communication skills.
• Ability to multitask, prioritize, and work under pressure.
Skills Required
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
- 2-4 years of experience in IT support, desktop support, or system administration
- Strong knowledge of Windows OS, Active Directory, Microsoft Office, and cloud-based applications
- Knowledge of firewalls, antivirus solutions, and backup management
- Good troubleshooting, problem-solving, and communication skills
- Ability to multitask, prioritize, and work under pressure
- Experience with Zoho Email, Zoho Books, and Zoho CRM
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The Company
What We Do
Dermatouch is an India-based dermatology-led skincare brand and online platform offering personalized, clinically tested products for common skin concerns. Its range includes serums, creams, sunscreens, toners, moisturizers, and other formulations designed to address pigmentation, dark spots, acne, scars, and related needs. Customers can take a skin test and purchase customized products, while the company also serves retail and healthcare distribution partners.
