IT ERP Supervisor

Gorbel’s mission is simple: We improve people’s lives. 

That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We’re on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes – and we’re looking for people like you to join us in that mission. 

We’re currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. 

Work Shift:

Job Description:

The IT ERP Supervisor is responsible for overseeing the administration, optimization, and integration of ERP systems, primarily Infor SyteLine (CSI), and web storefront integration. This role ensures seamless connectivity between ERP and Factory Floor automation systems, driving efficiency and supporting digital transformation initiatives. The ERP Supervisor will provide direct supervision to ERP Programmer/Analysts and consultants across Gorbel and Engineered Lifting Systems, Inc. DBA Gorbel Canada, while collaborating with IT leadership to drive governance, change management, and deliver an extraordinary customer experience under the overall guidance of the IT Director.

Job Responsibilities:

• Lead and Support ERP and cross-functional projects, including upgrades, new module implementations, and automation initiatives
• Create and monitor performance goals and complete performance appraisals for direct reports
• Provide input and updates to the ERP Governance Committee
• Support change management activities by coordinating testing, communication, and training
• Leverage BI tools and data warehouse infrastructure to provide real-time reporting and analytics
• Review ERP vendor support contracts to control costs and identify service improvement opportunities
• Monitor Service Desk queue to ensure staff are adhering to controlled Acute Support request process
• Monitor Customer Satisfaction trends and incorporate feedback into performance appraisals
• Lead team in the design and implementation of new functionality and custom functionality in CSI
• Ensure team is appropriately prioritizing, testing and evaluating customer requests
• Research ERP system upgrades and new modules to improve reliability and business processes
• Recommend and implement technology in support of employee enablement
• Recommend and complete technical training annually to keep technical skillsets current 
• Contribute to the identification and achievement of operational metrics for the IT department, including KPI tracking
• Assist in preparing organization for ERP related updates
• Stay current on emerging IT trends, particularly related to ERP, Database and Software Development
• Participate in monthly IT department meetings and provide agenda topics

Position Requirements:

• Associates degree in an Information Technology related field
• 3+ years of experience working with manufacturing ERP platforms such as Infor Syteline/CSI or comparable
• 3+ years of experience in a manufacturing environment with multiple sites
• 2+ years of experience supervising technical staff, including task coordination, coaching, and cross‑functional collaboration
• Demonstrated success in IT project management
• Solid written and verbal communication skills

Preferred Skills and Experience:

• Experience with MS SQL Server administration
• Knowledge of BI tools (Power BI, SSRS) and data warehouse concepts
• Experience with Infor Syteline (CSI) modules, APS scheduling, DataViews and Workbenches
• Experience with LakeCo suite of Applications
• Familiarity with Infor OS, Mongoose framework, and cloud-hosted ERP environments.
• Demonstrated success with Cloud ERP migration and administration
• Familiarity with shop floor data collection, barcoding, and IoT-enabled automation
• Ability to meet tight deadlines with high quality requirements
• Task management and prioritization skills
• Strong interpersonal communication and problem-solving skills

• Occasional lifting up to 25 lbs.
• Sitting, working at desk/personal computer for extended periods of time
• Primary work environment is professional corporate

​Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is:

Min $92,676.00 - Max 139,013.00