Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
First shift - on call as required
Position is hybrid - candidate can work from home until project/troubleshooting requires visiting a site
Pay Range
$59.00 - $88.50Major Responsibilities- Serves as the enterprise-level escalation point for major network incidents, guiding cross‑functional teams through complex troubleshooting and recovery efforts.
- Provides enterprise roadmap input for network operations technologies, aligning long‑term engineering direction with Advocate Health’s strategic goals.
- Leads technical governance for network operational standards, ensuring consistency across regions and technology domains.
- Reviews and validates high‑level architectural proposals to ensure operational viability, supportability, and lifecycle alignment.
- Identifies and executes opportunities for automation and orchestration, including Catalyst Center, ACI, SD‑WAN, and cloud networking workflows.
- Develops or oversees the development of advanced engineering runbooks, diagnostics, and toolsets to elevate operational maturity across the enterprise.
- Applies deep understanding of network telemetry, assurance platforms, and performance analytics to drive proactive issue identification and resolution.
- Leads enterprise‑wide technology evaluations, pilots, and proofs‑of‑concept for emerging network operations technologies.
- Mentors Senior and Intermediate engineers, providing guidance on deep-dive troubleshooting, enterprise thinking, and cross‑platform systems design.
- Leads internal technical learning sessions and contributes to the development of enterprise knowledge libraries and engineering standards.
- Serves as the technical authority for network operations in executive‑level or cross‑organizational discussions.
- Configure, install, maintain and troubleshoot complex local area network (LAN) and wide area network (WAN) systems including multi-layer switching, routing, and wireless in an enterprise environment utilizing primarily Cisco network products. Position requires advanced configuration and support of BGP and OSPF routing, Quality of Service, Access Control Lists, wireless LAN controller implementations, wireless survey tools, IP Address Management Platform (Infoblox), Load Balancing (F5), etc.
Education
- Bachelor's Degree (or equivalent knowledge) in Information Technology or related field
Certification / License
Work Experience
- 7 years in Information Technology
Knowledge / Skills / Abilities
- Ability to understand and support the Change Management processes without exception
- Approaches problems from a “big picture” perspective, with analysis of long-term ramifications of decisions
- Ability to recommend best practices and executes objectives. Solves complex problems with innovative solutions
- Demonstrates the ability to work with a minimal amount of supervision with proficiency in the ability to instruct, guide, assign, advise and mentor team members
- Strong communication skills with demonstrated ability to communicate with key leaders
- Demonstrated experience working with clinical and technical customers, vendors, peers, and management
- Able to influence and direct work teams. Strong mentoring and knowledge transfer capabilities
- Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
- Strong candidate will have implementation and support experience with Cisco SD-WAN Platform, Cisco Catalyst Center (automation, assurance, and SD-Access), and/or Cisco ACI.
- This position requires travel, therefore, will be exposed to weather and road conditions.
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.
No sponsorship or transfer of Visa
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Top Skills
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.








