IT Engineering Manager - ServiceNow - Governance Technology & Enablement (GTE)
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Who we are
IT Risk and Compliance (IT R&C) is an enterprise function that provides services to reduce IT, regulatory, and compliance risks. The Governance Technology and Enablement team (GTE) supports the IT R&C organization with their technology and automation requirements, focused on ServiceNow Integrated Risk Management. GTE has an implementation focus on implementing and configuring the ServiceNow IRM module to meet business needs of TJX while connecting data integrations and reporting capabilities.
What You’ll Do
In this position, you’ll play a key role in building and evolving the Engineering foundation that powers our SAFe-based Agile Scrum Teams. You’ll:
Lead our Governance Technology and Enablement (GTE) teams and collaborate across all our engineering scrum teams, developers, and enterprise shared services
Mentor and grow engineering associates, fostering a pipeline of future technical and people leaders.
Drive engineering excellence & continuous improvement, foster innovation, and ensure alignment with business goals.
Serve as a key decision-maker in architectural reviews, technical governance, and engineering standards.
Ensure operational excellence and accountability for product health and delivery metrics.
Establish and enforce platform governance standards while reducing technical debt to ensure a scalable, maintainable system.
Act as an escalation point for technical delivery issues and cross-team dependencies.
Manage professional services relationships and contracted workers
What You’ll Bring (required)
10+ years of hands-on IT Manager & applicable engineering experience
5+ years of experience and successful record of leading and developing engineering teams, including direct people management and performance coaching.
ServiceNow platform (foundational platform, Integrated Risk Management (IRM), custom applications, Software Asset Management (SAMPro), Contract Management (CM))
Ability to quickly learn new technologies and communicate complex concepts clearly
Experience collaborating across large, global organizations with a demonstrated drive for results
Experience working in a SAFe Agile environments
Proven ability to define and execute technology roadmaps that align with business goals and architectural standards.
Experience managing estimations and project budget tracking.
Strong team management and organizational skills; ability to lead, motivate, and direct a global, distributed workforce.
Ability to influence across all levels of the organization
Bachelor’s degree in technology, information systems, or equivalent experience
Preferred:
Experience with REST API application integrations and diverse application portfolios
Experience with AI/ML, predictive analytics, and building production-grade, scalable solutions
Exposure to Robot RPA automation (such as blue prism & power automate)
Experience managing professional services partners and statement of work invoicing
SAFe Agile certifications
Address:
300 Value WayLocation:
USA Home Office Marlborough MA 300 Value WayThis position has a starting salary range of $128,600.00 to $167,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.Skills Required
- 10+ years of hands-on IT Manager & applicable engineering experience
- 5+ years of experience leading and developing engineering teams
- Experience with ServiceNow platform
- Bachelor's degree in technology, information systems, or equivalent experience
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
