IT Support Engineer II (Warehouse Infrastructure)
Location: Onsite – Mexico City, Mexico
Reports to: IT Manager, Warehouse
Employment Type: 1-Year Contract (Intended Conversion to Full-Time)
Position Overview
Company Overseas IT supports the company’s rapid global expansion by building scalable, secure, and
future-ready IT infrastructure across warehouse and logistics operations. We are seeking a hands-on IT
Support Engineer II with strong infrastructure experience to support on-site warehouse operations. This
is not an entry-level or ticket-only role. The ideal candidate can independently diagnose and resolve
technical issues in fast-paced environments.
Primary Responsibilities
- Provide Level 2 onsite support for desktops, laptops, Zebra printers, scanners, and mobile devices.
- Administer Active Directory (users, groups, GPOs, domain troubleshooting).
- Configure and troubleshoot DNS, DHCP, TCP/IP, VLANs, and switch connectivity.
- Support LAN/WAN, VPNs, routers, firewalls, and wireless networks.
- Manage endpoint devices using Intune, JAMF, SCCM, or similar MDM platforms.
- Perform device imaging, patch management, and lifecycle support.
- Use scripting tools (PowerShell preferred) to automate administrative tasks.
- Support Windows/Linux servers and cloud environments (AWS/Azure/GCP).
- Assist with backup, disaster recovery, and security compliance monitoring.
Qualifications
- Bachelor’s Degree in Computer Science or related field.
- 4+ years of hands-on IT infrastructure/support experience.
- Strong knowledge of Active Directory and Windows Server environments.
- Solid networking fundamentals (DNS, DHCP, VLANs, switching).
- Experience with MDM tools (Intune or JAMF preferred).
- Basic scripting/automation experience (PowerShell preferred).
- Experience in warehouse, logistics, retail, or manufacturing environments preferred.
- Fluent in written and spoken English.
Who We’re Looking For
- Independent problem-solver with strong ownership mindset.
- Comfortable working onsite in a warehouse environment.
- Technically confident and able to explain real-world troubleshooting experience.
- Strong communicator capable of collaborating cross-functionally.
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
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