IT Support Engineer

Reposted 3 Days Ago
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Dublin
Hybrid
Senior level
Artificial Intelligence • Automotive • Cloud • Software
Sonatus empowers OEMs to build SDVs as a platform for innovation.
The Role
The IT Engineer will manage daily IT and lab operations in the Ireland facility, ensuring systems reliability, providing user support, and collaborating with global teams.
Summary Generated by Built In

Join a high-performing team at Sonatus that’s redefining what cars can do in the era of Software-Defined Vehicles (SDV).

At Sonatus, we’re driving the transformation to AI-enabled software-defined vehicles. Traditional automotive software methods can’t keep pace with consumer expectations shaped by the mobile industry—where features evolve rapidly, update seamlessly, and improve continuously. That’s why leading OEMs trust Sonatus to accelerate this shift. Our technology is already in production across more than 5 million vehicles on the road today and rapidly expanding.

Headquartered in Sunnyvale, CA, with 250+ employees worldwide, Sonatus combines the agility of a fast-growing company with the scale and impact of an established partner. Backed by strong funding and proven by global deployment, we’re solving some of the most interesting and complex challenges in the industry. Join us and help redefine what’s possible as we shape the future of mobility.

Sonatus is seeking a highly motivated IT Engineer to oversee our Ireland facility and lead IT support across EMEA. This role combines IT (systems, networks, cloud) with lab operations (hardware bring-up, testing, troubleshooting, and asset management). In addition, you will manage employee onboarding and offboarding processes and serve as the primary point of contact for IT support in the EMEA region. You will be the on-site owner for IT and lab readiness, ensuring reliability, security, and smooth operations. The ideal candidate thrives in a fast-paced environment, can work autonomously, and demonstrates strong organizational skills while collaborating with remote global teams.

Duties and Responsibilities
  • Act as the primary IT and lab point of contact for the Ireland facility, independently managing daily operations and ensuring a safe, reliable, and productive work environment.
  • Manage LAN, WAN and wireless networks, monitoring, and optimizing for stability and security
  • Ensure infrastructure reliability, performance, and security by implementing backup, failover, alerting, and disaster recovery mechanisms.
  • Provide end-to-end user support, including onboarding and offboarding employees.
  • Administer and maintain lab computers, servers, and Linux-based systems, including software installation, patching, and troubleshooting.
  • Participate in change and configuration management processes, contributing to production and lab environments.
  • Maintain documentation for lab processes and asset management records , configurations, and troubleshooting guidelines.
  • Proactively analyze system and network metrics to identify bottlenecks, optimize resources, and prevent downtime.
  • Collaborate with remote IT and engineering teams, providing updates and ensuring seamless cross-team support.

Other duties as assigned. Will include assisting with HW lab bring up and maintenance.  

Qualifications and Experience
  • Minimum with a Bachelor’s degree in Computer Information Systems or related IT specialization with 5+ years of working experience
  • Proven ability to work independently in a remote or satellite office environment, serving as the primary IT with minimal supervision
  • Ability to participate in multiple projects simultaneously and prioritize effectively, handle assigned tasks with minimal supervision
  • Strong hands-on experience with Linux Systems Administration (Debian and RHEL-based distributions). 
  • Understanding of networking protocols such as (IPSEC, HSRP, BGP, OSPF 802.11, 802.1X and QoS) and network troubleshooting.
  • Demonstrated experience with configuration management systems such as Ansible
  • Experience with scripting in Bash, Python or any other language
  • Experience working with Identity Provider (IdP) solutions and integration with LDAP and RADIUS
  • Understanding of Mobile Device Management (MDM) solutions such as JumpCloud
  • Experience with virtualization such as VMware ESXi, any public cloud (AWS, GCP, Azure), Docker and/or Kubernetes
  • Exposure to lab management operations, including equipment bring-up, inventory control, and process documentation
  • Strong interpersonal skills: team player, resourceful, and an effective communicator.
Bonus Points
  • IT certifications (Cisco networking certifications such as CCNA or CCNP, Cloud certifications from AWS, Azure or GCP, Security+, ITIL v3.)
  • Familiarity of ISO27001 or other data privacy regulations such as GDPR
Sonatus is a fast-paced and innovative company and are seeking team members who are passionate about making a difference. If you are ready to take your career to the next level, we highly encourage you to apply.
 
To all recruitment agencies: Sonatus, Inc. ("Sonatus") does not accept unsolicited agency resumes. Please do not forward resumes to our careers alias or other Sonatus' employees. Sonatus is not responsible for any fees associated with unsolicited activities.

Top Skills

Ansible
AWS
Azure
Bash
Bgp
Docker
GCP
Hsrp
Ipsec
Kubernetes
Ldap
Linux
Mdm Solutions
Ospf
Python
Qos
Radius
Vmware Esxi
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The Company
HQ: Sunnyvale, CA
200 Employees
Year Founded: 2018

What We Do

Sonatus is a global vehicle software company enabling AI-powered, software-defined vehicles through its platform, which is deployed in over 5 million cars, helping automakers continuously improve cost, performance, reliability, and user experience.

Why Work With Us

Working at Sonatus means collaborating with top-tier engineers and industry leaders to shape the future of connected, intelligent mobility. With a dynamic and fast-paced environment, Sonatus offers opportunities for growth, creativity, and making a real impact in the evolution of modern vehicles.

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Sonatus Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Sonatus has a hybrid model for those near our offices, requiring three days in-office per week. Some roles may be fully remote or require five days in-office.

Typical time on-site: 3 days a week
HQSunnyvale, CA
South Korea Office
Germany Office
France Office
Dublin Office
Learn more

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