Operative is a rapidly growing, global software company delivering innovative solutions to broadcast and media companies.
Our team is based all over the world and we are heavily reliant on our IT team to ensure we can operative effectively and deliver to customers.
We are looking for friendly, problem-solvers to join our IT Support Desk to assist users with these applications and provide hardware support.
Key responsibilities:
- Deliver effective IT support related to the onboarding of new users and departures of leavers.
- Provide technical software support for end-users – particularly around Office365, OKTA, and Zoom.
- Provide technical hardware support for end-users, both onsite and remote, related to Windows and Mac laptops and peripherals, video-conferencing systems, and office access control.
- Microsoft Intune administration, including configuration, deployment, and management of devices and applications to include implementation and troubleshooting of security policies related to MDM and MAM .
- Manage local IT vendor relationships and process orders through the company’s purchase requisition process.
- Work with Service Leads on escalated cases and changes
- Work with IT Security to implement security policies and respond to incidents.
Experience
At least 5 years’ experience in an IT Support role
Proficiency with Windows, Active Directory, OKTA, Office365 and the O365 admin suite including endpoint management experience with Microsoft Intune. Experience with Powershell scripting and Power Automate a plus.
Skills
Fluent English is a MUST!
Excellent problem solver
Customer-service mindset
Ability to work independently
Ability to prioritise effectively
Strong communication skills
Team player
Reliable
Quick learner
Ability to work under pressure
Ability to work in ambiguous and constantly changing environments
Top Skills
What We Do
With $8.5B in digital ad revenue and $40B in global TV ad revenue flowing through the systems, Operative plays a crucial role in helping the world’s top media companies and publishers manage and advance their advertising businesses and increase revenue by helping them transition from ratings-based to outcome-based selling with modern order management system. The platforms are built on modern cloud native SaaS based technologies for Convergence. The multiple channel advertisement requirements are managed from a single place.
Our 300+ clients span 25+ countries and include FOX, NBCU, Sinclair, Discovery, Disney, TVNZ, HBO, BellMedia and SKY.
