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BlueConic is the operating system that puts data into action for marketing and growth doers.
The Role
As an IT Engineer at BlueConic, you will manage systems, SaaS operations, and lead IT automation initiatives, leveraging AI to enhance user support and operational efficiency.
Summary Generated by Built In
Full-time, Hybrid, Mexico City
At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine
(CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the
customer lifecycle.
Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.
We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilities—managing systems, SaaS, and security—with next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work, improve user experiences, and deliver scalable IT solutions.
In this role you will:
(CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the
customer lifecycle.
Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.
We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilities—managing systems, SaaS, and security—with next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work, improve user experiences, and deliver scalable IT solutions.
In this role you will:
● End-User Support & Help Desk
- Serve as an escalation point for IT help desk tickets using Jira Service Desk.
- Troubleshoot and resolve macOS hardware, software, and connectivity issues.
- Implement AI-driven ticket triage and resolution agents to increase efficiency.
● Systems & SaaS Administration
- Administer Google Workspace accounts, groups, permissions, and security policies.
- Manage OneLogin SSO and identity lifecycle.
- Own SaaS management through Torii, including vendor integrations, license optimization, and cost tracking.
- Lead employee onboarding and offboarding, streamlining provisioning and deprovisioning with AI automation.
- Manage the macOS fleet through Kandji (preferred) or similar MDM platforms.
● AI, Automation & Innovation
- Design and deploy AI Agents to automate IT operations and improve support workflows.
- Build agentic AI processes for SaaS lifecycle management, reporting, and knowledge base updates.
- Use scripting (Python, PowerShell, Google Apps Script) alongside AI platforms to eliminate manual tasks.
- Continuously evaluate and integrate emerging AI tools into IT operations● Security & Compliance
- Apply AI-enhanced monitoring to identify and remediate vulnerabilities.
- Enforce security best practices across endpoints, SaaS, and identity systems.
- Maintain audit-ready documentation and support compliance initiatives.
● Documentation & Knowledge Management
- Create and maintain IT policies, runbooks, and AI workflow playbooks.
- Maintain an internal knowledge base with AI-assisted updates. Document repeatable tasks for consistency and cross-team training.
- Projects & Vendor Coordination
- Lead or support IT and AI projects such as tool rollouts and integrations.
- Collaborate with vendors to optimize IT and AI-driven services.
- Provide technical input for IT procurement and solution evaluations.
You have:
- 4+ years of IT administration, SaaS operations, or IT systems support experience.
- Expertise with macOS administration in enterprise environments.
- MDM platforms (Kandji strongly preferred; Jamf, Mosyle, or equivalent also considered).
- Google Workspace, OneLogin, Torii, Jira Service Desk.
- Hands-on experience with AI tools, AI agents, or automation platforms is a must.
- Strong scripting skills (Python, PowerShell, Google Apps Script, etc.).
- Solid understanding of IT security principles and SaaS lifecycle management.
- Excellent documentation, communication, and organizational skills.
- Ability to balance daily support with strategic AI-first process improvements.
About BlueConic:
BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands including ASICS, Forbes, Heineken, L’Oréal, Mattel, Michelin, Telia Company, and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.
BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands including ASICS, Forbes, Heineken, L’Oréal, Mattel, Michelin, Telia Company, and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.
Top Skills
Ai Tools
Google Apps Script
Google Workspace
JAMF
Jira Service Desk
macOS
Mdm Platforms (Kandji
Mosyle)
Onelogin
Powershell
Python
Torii
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The Company
What We Do
BlueConic is the operating system that puts data into action for marketing and growth doers. The industry-first solution empowers doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences, and drive maximum returns for their business. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential, including Forbes, Heineken, Mattel, Michelin, Telia Company, and VF Corp.
Why Work With Us
We love what we do, and we’re proud of how we do it. With a great team and a truly exceptional product, we’re dedicated to helping our customers succeed and reach new heights. If you’re looking for a job that will help you grow while making a real impact, then BlueConic is the place for you.
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